Medical Bookings Officer

3 weeks ago

Melbourne, Australia Seer Full time

**About us**

Seer is a Melbourne-based medtech company challenging the status quo of how healthcare is delivered. Through award-winning medical devices, combined with an extensive research and development program, and demand-based clinical coverage across the country, we are shifting the patient center of care from the hospital to the home.

Our mission is to open up access to brain, heart, and respiratory monitoring that is traditionally only offered through hospitals. We do this by creating medical products and services that transition hospital-based diagnostic testing into the home setting.

We also recognise that healthcare doesn’t stop after testing. Research is at the heart of what we do at Seer, and we’ve been leading the field in understanding seizure cycles and developing a seizure risk forecaster that will change the lives of millions living with uncontrolled epilepsy.

When you join the Seer team, you become part of a tight-knit group driven by purposeful work to make a huge impact in the world.

This is an exciting opportunity available for a skilled administrator or customer service expert to join our practice management team. We are looking for someone who has excellent attention to detail and can effectively coordinate medical bookings, primarily through phone communication. Additionally, this role involves organising resources and equipment to ensure they meet the clinical requirements. The position is based at our Melbourne headquarters.

**In this role, you will**:

- Manage outbound calls to patients to organise and confirm clinic bookings.
- Communicate key information relevant to bookings in a clear and concise manner, with special regard to managing patient expectations.
- Explain payment options to patients and ensure payment is received within the required timeframe.
- Coordinate and assign clinical resources (both people and equipment) for each of our clinics around Australia.
- Update calendars and internal documents to reflect new and updated bookings.
- Uphold the highest level of customer service, ensuring our patients receive a seamless patient journey,from the moment they walk in, to the moment they walk out.
- Respond to all patient queries and concerns in a timely manner, including troubleshooting issues and escalating them in an appropriate manner.
- Maintain data integrity and patient confidentiality at all times.

**Your experience**:

- Administration qualifications and/or experience in a medical environment.
- Excellent customer service skills, with experience in handling a high volume of calls an advantage.
- A team player, able to work in a collaborative way.
- Have sensitivity, empathy and diplomacy.
- Ability to think on your feet and act proactively.
- Attention to detail combined with the capacity to multi-task and prioritise
- Possess great written and verbal communication skills.
- Commitment to personal learning, development and improvement in pursuit of own performance objectives and those of the team and organisation.
- Working knowledge of Google Docs, Microsoft Office will be an advantage.
- Strong interpersonal communication skills and excellent English communication skills, written and verbal.
- An outstanding phone manner.
- The ability to accurately and succinctly document all communications.
- Excellent organisational and time management skills.
- The ability to work under pressure with mínimal supervision.
- Willingness to work flexible hours when needed.
- You will be on a roster to work on Saturday once a month.

**Why choose Seer?**

At Seer, we are doing purposeful work solving some of healthcare’s most pressing problems.

You will:

- Challenge the status quo. If there’s a better way of getting something done, that’s how we want to do it.
- Improve the lives of patients across the country using our groundbreaking products and technology.
- Be empowered and enabled to do your best work.
- Be treated with respect by your colleagues and peers.

**A bit more about us**
- As leaders in seizure cycle research, we’ve been awarded a shared US$3 million and a further AU$1m to develop world-first seizure risk forecasting capabilities in our app. This feature is made better for app users through our partnership with Fitbit and Epiminder.
- Patients rate us ‘Excellent’ on Trustpilot as a result of our incredible clinical team.
- Awarded ‘Most Outstanding Patient Innovation’ for 2021 by the Australian Patients Association.
- Ranked #8 on Deloitte’s Tech Fast 50 in 2020 (Australia’s list of fastest-growing technology companies).
- Our drive to improve patient comfort has led to three prestigious design awards across Australia and Europe for our wearable EEG/ECG device, Seer Sense®.

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