Aps4 Administration Officer

3 weeks ago


Newcastle, Australia HAYS Full time

APS4 Administration Officer | $43.82/Hourly | Charlestown Location

**APS4 Administration Officer (Complaints) - Charlestown**

**Rate: $43.82/Hourly**

**Contract: 12-months**

**Days: Mon - Fri**

**Location: Charlestown**

**Your new company**

You will be working with a community-based organisation. They provide essential services to many Australians with their focus around supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Customer Service / Administration Officer to join the team.

**Your new role**

As a Complaints Officer, you will be working in the Customer Service team and be the first point of contact for complaints or items needing investigation. Your day-to-day activities will include:

- Receiving complaints, resolving on receipt if possible, or escalating as required.
- Using well-established policy, principles, practices, and procedures to achieve resolutions.
- Working with internal and external stakeholders to review the enquiries and gather additional information.
- Ensure all information is recorded accurately.
- Preparing correspondence and reports for internal and external distribution.

**What you'll need to succeed**
- Previous experience in an office administration or customer service.
- High level of interpersonal skills
- Ability to have difficult or challenging conversations
- Ability to communicate in a calm and professional demeanour
- Aim to always achieve the best outcome for the customers and the business
- Follow and adhere to company policies and procedures.
- Ability to manage competing deadlines and prioritise tasks.

**What you'll get in return**
- 12-month contract with the potential for extension.
- Working with a friendly and established team.
- Amazing opportunities for growth and development.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2802583



  • Newcastle, Australia HAYS Full time

    APS4 Administration Officer | $43.82 per hour | Charlestown Location **APS4 Administration Officer** **Rate: $43.82 per hour** **Contract: 18-months** **Days: Mon - Fri, Full time** **Location: Charlestown** **Your new company** You will be working with a community-based organisation. They provide essential services to many Australians with their...


  • Newcastle, Australia Chandler Macleod Full time

    **Location*** - Newcastle, New South Wales - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 14-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Sarah Weekly - **Reference** - BH-159614-2 - **About the company**: **About the role**: - Reviewing, processing and assessing documentation and ensure all information is...


  • Newcastle, Australia HAYS Full time

    Multiple opportunities for Complaints Officers with a Government agency in Charlestown! **APS4 and APS5 Complaints Officers** **MULTIPLE ROLES** **12-month ongoing contract** **APS4: $43.82 plus Super** **APS6: $55.24 plus Super** **Federal Government Organisation** **Based in Charlestown** - Please note this role has a closing date of - 16/04/2024. This is...

  • Aps4 Project Officer

    3 weeks ago


    Newcastle, Australia HAYS Full time

    | APS4 Project Officer | $42.54 hourly | Located in Newcastle | Government Organisation | Role Title: Project Officer Rate: $42.54 plus super Contract: 12-months with the potential for extension Days: Mon - Fri Location: Newcastle **Your new company** This community-based organisation, they provide essential services to many Australians. Currently seeking...


  • Newcastle, New South Wales, Australia Onpoint 365 Full time

    APS4 Family Liaison OfficerWilliamtown, NSW with some travel 12 months with 12-month extension possibility Baseline or ability to obtain Our Federal Government client is seeking a dedicated and compassionate Family Liaison Officer to join their Williamtown Area Office. Key Responsibilities: Assist families in integrating into their communities and...


  • Newcastle, Australia Hudson Australia Full time

    The Clinical Practice Officer (CPO) is responsible for managing the centre operations and any support functions allocated to the position. The Clinical Practice Officer provides support in areas of financial, human resource, property and contract management and works within a quality improvement framework. **The role**: - **Must be an Australian...


  • Newcastle, New South Wales, Australia Hudson Australia Full time

    The Clinical Practice Officer (CPO) is responsible for managing the centre operations and any support functions allocated to the position. The Clinical Practice Officer provides support in areas of financial, human resource, property and contract management and works within a quality improvement framework.The role:- Must be an Australian Citizen:Monday...


  • Newcastle, Australia Chandler Macleod Full time

    **Location*** - Newcastle, New South Wales - **Category*** - Call Centre - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 11-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Joy Delos Reyes - **Reference** - BH-159550-1 - **About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of...


  • Newcastle, Australia Labourpower Recruitment Services Full time

    Commencing ASAP - Monday to Friday 8.00am-4.30pm - $33.52 per hour - Newcastle Location - Energetic and dynamic team - Potential progression to a permanent office supervisor role - Previous experience working within administrative roles - Leadership skills - Must have strong communication skills both written and verbal - High degree of organisational skills...

  • Office Administrator

    2 weeks ago


    Newcastle, Australia Morale care Disability Services Full time

    Do you thrive in a fast-paced environment and enjoy supporting a great cause? Moral Care is seeking a highly organized and tech-savvy Office Administrator to join our growing team. You'll play a vital role in ensuring the smooth operation of our **Newcastle office**, providing administrative support to the Managing Director and HR Coordinator, and assisting...

  • Office Administrator

    2 weeks ago


    Newcastle, New South Wales, Australia Hudson Australia Full time

    We are seeking new talent. this global engineering, management and development consultancy delivering innovative solutions for its clients and partners are seeking an Office Administrator to commence immediately on a 3 month contract with possible extension.The role Full time working hours- Newcastle location Easy to fill timesheet and ontime weekly...

  • Office Administrator

    4 weeks ago


    Newcastle, Australia Start Today Recruitment Full time

    Office administrator role based in Newcastle and Port Stephens for a reputable firm with huge potential for career progression. You will need to have a minimum of 2 years office administration experience to apply. The role is available for an immediate start and once competence is proven there will be a work from home option. **Salary**: $60,000.00 per...


  • Newcastle, Australia KBH Solutions Full time

    Kooragang - 7am Start - $65K plus Super Leading Company are seeking an Administration Officer to work in their back-office operations in their Kooragang Office. The role involves invoices, payroll reporting and raising of purchase orders. **Key Responsibilities include**: - Invoicing - Generating reports - Processing payroll - Handle Customer Queries -...


  • Newcastle, Australia Calvary Full time

    #524540 Administration Officer - RT Bookings Department of Radiation Oncology Calvary Mater Newcastle Permanent Part-Time Permanent Part Time (24 hours per week) 3 days per week - Monday to Wednesday. **Salary Classification**: Administration Officer Level 3 Year 1-2 **Remuneration**: $33.30053 - $34.33842 per hour, excluding superannuation. **THE...


  • Newcastle, Australia Calvary Full time

    #518349 Administration Officer Clinical Information Department Calvary Mater Newcastle x1 Permanent Full-Time x1 Temporary Full-Time (Leave Relief/9 months). **Salary Classification**: Administration Officer Level 3 Year 1-2 **Remuneration**: $33.30-$34.33 per hour, excluding superannuation. About the role The Administrative Officer provides efficient...


  • Newcastle, Australia Calvary Full time

    #518349 Administration Officer Clinical Information Department Calvary Mater Newcastle x1 Permanent Full-Time x1 Temporary Full-Time (Leave Relief/6 months). **Salary Classification**: Administration Officer Level 3 Year 1-2 **Remuneration**: $33.30-$34.33 per hour, excluding superannuation. About the role The Administrative Officer provides efficient...

  • Office Administration

    4 weeks ago


    Newcastle, Australia Hudson Australia Full time

    **Great temp (4-6 weeks) opportunity based in Newcastle! We are looking for an Office Administrator to work with our client in the coal mining industry.** - Temporary admin opportunity in Newcastle - $35/hr + super - Easy to fill timesheet and on-time payment. **About us**: **We are Flexhive - your go to agency!** We pride ourselves on working with...


  • Newcastle, New South Wales, Australia Labourpower Recruitment Services Full time

    Commencing ASAP Monday to Friday 8.00am4.30pm- $33.52 per hour Newcastle Location Energetic and dynamic team Potential progression to a permanent office supervisor role Previous experience working within administrative roles Leadership skills Must have strong communication skills both written and verbal High degree of organisational skills and the ability to...

  • Office Administrator

    2 weeks ago


    Newcastle, New South Wales, Australia Morale care Disability Services Full time

    Do you thrive in a fast-paced environment and enjoy supporting a great cause?Moral Care is seeking a highly organized and tech-savvy Office Administrator to join our growing team. You'll play a vital role in ensuring the smooth operation of our Newcastle office, providing administrative support to the Managing Director and HR Coordinator, and assisting with...

  • Office Administrator

    4 weeks ago


    Newcastle, Australia Itch Full time

    Be exposed to a variety of tasks to take your skills to the next level - Work with some seriously lovely people - Global player but with the work environment of a small company **WHY YOU WANT THIS ROLE** Our client is a technology business, servicing a broad range of major sectors. Recently acquired by an international player (with a Perth head office) and...