Technical Services Analyst

3 months ago

Heidelberg, Australia Healius Full time

Technical Services Analyst - VIC

**About us**:

- Healius Limited is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners.- We currently have an opportunity for a Junior Technical Service Analyst to join our team. The Junior Technical Services position is a role designed to provide essential support and maintenance for our technology enterprise and infrastructure services. This role involves administration, troubleshooting, and deployment of hardware and software components across multiple locations. The primary focus will be on supporting end-users and ensuring efficient resolution of technology-related issues day to day with an on-call roster.**Responsibilities**:

- Support and maintain the technology infrastructure, including organisational computer systems, desktops, mobile phones, other peripherals and technology software both on location and remote.
- Support end-users by resolving technical issues effectively, efficiently and in a timely manner.
- Maintain local site networks, security systems, physical and virtual servers, and backup systems.
- Ensure timely proactive maintenance of the technology infrastructure, both hardware and software.
- Manage assigned tasks and workload in accordance with technology service levels and KPI’s.
- Investigate and resolve a range of technical issues and incidents. Determine the root cause, identify appropriate actions and resolutions to minimize repeat incidents.
- Manage incident escalations to minimize impact to business and end users by responding and resolving service interruptions promptly
- Maintain accurate change related information such as change requests, approvals, implementation plans and post-implementation reviews.
- Identify potential risks associated with changes and develop mitigation strategies in conjunction with key stakeholders.

**About you**:

- 1-2 years of experience in IT, healthcare industry preferable
- TAFE course in relevant field desirable
- Understanding of the ITIL framework.
- Strong customer service and technical skills.
- Strong organization, planning, and interpersonal skills.
- Willingness to learn new technologies.
- Ability to prioritise work, meet deadlines and work well under pressure.
- Excellent verbal and written communication
- Ability to build deep trusted business partnering relationships.
- Ability to work well in a team environment and independently, be self-driven and work with various teams to ensure that the Change Management process is followed.
- Conflict resolution skills to support the delivery of positive change related outcomes.
- Must have full work rights within Australia - **either a citizen or permament resident of Australia or New Zealand**:

- **Car and licence essential.**

**Benefits and Wellbeing**:

- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport - access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the national Healius network
- Be a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

**Right to Work, Background Checks and Clearances**:

- You must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a permanent residency valid visa. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.**Our Commitment to Diversity and Inclusion**:

- We are an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.**How To Apply**:

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