Outbound Customer Service Officer

5 months ago


Norwood, Australia Entree Recruitment Full time

**Full-time two-month temporary position | Located in Norwood**
- ** Work a varied commercial and consumer portfolio | Expanding team**
- ** Opportunity to join a supportive and expanding team | Potential for permanency**

**About the company**

Arteva Funding (formerly known as Premium Funding or Principal Finance) is Australia's largest independent premium finance company, providing over 110,000 clients with an insurance premium funding solution each year. Using industry-leading technology that is backed by their friendly team of experts, they deliver an exceptional funding experience that creates growth and provides peace of mind for broker partners and clients. In addition to insurance premium funding, they also provide professional fee funding, business loan and invoice finance solutions.

**About the role**

With continuing rapid growth, Arteva has a fantastic opportunity for an experienced Outbound Customer Service professional, to work a varied commercial and consumer portfolio. Your role sits within the Operations Team, making outbound calls, organising payment plans and monitoring an inbox.

**Duties**
- Contact customers with overdue accounts and attempt to either collect or negotiate a payment plan within organisation appetite
- Run daily dishonour list
- Showcase your problem-solving skills by reviewing accounts and determining the best course of action for both the client and the companies
- May be required to assist with customer overflow (inbound calls and activities)

**Skills & experience**
- Effective time management and organisation skills
- Excellent written and verbal communication skills
- Thorough attention to detail
- Professional phone manner
- Commitment to relationship management and retention of clients

**Culture & benefits**
- Stable 30-year history
- Bright, open plan offices in Norwood
- Social and hardworking team
- Staff acknowledged for their efforts and are empowered to make decisions
- Easy parking in surrounding areas
- Casual day Fridays

**How to Apply**
- Entrée Recruitment is committed to inclusion and values a culture where all people have a role to play. We are an Equal Opportunity Employer and do not discriminate against any qualified applicant based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status._
- Sector:

- Accounting, Finance & Banking,- Contract type:

- Temporary
- Location:

- Norwood
- Job Reference:

- JO-2404-9231
- Contact name:

- Joanna Slaven
- Job published:

- about 2 hours ago



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