Franchise Hotel

6 months ago

Brisbane, Australia Vignette Collection Full time

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.

**About Us**

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time You will enjoy being surrounded by luxury and understand the importance of the finer details.

**OUR CULTURE & VALUES**
- Deliver excellence through service
- Embrace a growth mindset
- Communicate honestly and transparently
- Consider people, community and planet
- Have each other's backs and respect differences
- Show up and bring positivity
- Take accountability & own our mistakes
- Entrepreneurial mindset where innovation is key...we want to lead the way and are lucky to have the flexibility to do so

**Your day to day**:
*** Be part of a team that will challenge and inspire you every day. As **Assistant Night Manager**, you will work collaboratively with the Hotel's Night Manager to lead the department and inspire and motivate the Night Porter to deliver exceptional service. The day-to-day technical requirements of this role will see you completing the duties of a Night Auditor/Supervisor in addition to stepping into higher duties and taking responsibility for the leadership of the department when the Night Manager is not on shift.**

**As a dedicated people leader, you will promote teamwork and uphold service quality through effective communication and coordination with other departments. Supporting the training and development of the Night Porter, you will nurture their growth and potential. Inspire and motivate the team to deliver exceptional service, focusing on Brand Standards, Loyalty Recognition, and effective problem handling. Welcoming guests upon arrival, you will engage with them meaningfully to ensure their needs are met, responding promptly and gracefully to feedback and complaints, building lasting relationships that enhance guest satisfaction.**

**What we need from you**

*** To excel in this role, we are seeking individuals who have **previous Night Audit or Finance **experience and possess strong analytical and organisational skills, with meticulous attention to detail. A quick learner with a can-do attitude, who can work effectively both independently and as part of a team. We value self-motivated team players who are resilient, flexible, and adept at multitasking. Excellent written and verbal communication skills are crucial for effective guest interactions. Familiarity with the Hotel Property Management Systems (PMS) Opera and Booking Engines is essential, as is a solid knowledge of the local area to provide valuable recommendations to our guests.
**What we offer**

*** Hotel X is an exciting brand (a little different from the norm). We take our work seriously, injecting passion into the delivery of a memorable guest and employee experience. To do this well, we prioritise quality in everything we do, recognising that every member of our team has an important role to play in bringing our brand to life.**

**As a valued member of our dynamic team, you will have access to**:
- **Fun Enjoy team building, regular events, and a vibrant atmosphere****:

- **The IHG Employee Room Benefit & Friends and Family Program**:

- **Sales incentives and recognition schemes**:

- **Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources****:

- **Career development, mentoring and community support opportunities**:

- **The chance to experience a unique Hotel environment, a little different to the norm***

**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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