Desktop Services Administrator

4 weeks ago

Melbourne, Australia Latitude Financial Services Full time

Our greatest assets are not our extensive tech investments or tools, swanky offices or shiny MACs, our greatest assets are our people The Desktop Services administrators form part of a team of human centered technical problem solvers that enable the enterprise to be at their most effective.

**Responsibilities**:

- Responsible for managing and coordinating all aspects of Desktop Support (1st & 2nd level) to end users. (up to 1000 users)
- Providing telephone and face to face technical support to users regarding Desktop issues.
- Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
- Maintaining accurate log entries of fault with resolution and contact details.
- Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
- Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
- Working on tasks as assigned by IT Support Manager.
- Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
- Ensuring technical queries not progressing are escalated to Network Engineers according to established procedures.
- Participating in ongoing team training.

Let’s talk about you:

- Sound technical knowledge of Desktop hardware and both standard and customised (in-house) software.
- Sound analytical and problem-solving skills.
- Good time management and communication skills.
- Ability to manage multiple problems at once and prioritise issues.
- Strong customer service focus.
- Sound knowledge of the organisation's Standard Operating Environment (SOE).
- ITIL Foundation Certificate a nice to have.
- Good understanding of a range of Microsoft Back Office products (Active Directory, Azure, Intune, Autopilot, SCCM, MS Exchange, MS Teams)
- Experience working within an ITIL framework and toolsets. I.e. ServiceNow an advantage
- Self-motivated, capable of working with limited supervision, pro-actively reporting on status and tasks.

Sound like you? That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Act Right, Show Care, Be Curious.- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._

  • Desktop Services Administrator

    5 days ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time

    Our greatest assets are not our extensive tech investments or tools, swanky offices or shiny MACs, our greatest assets are our people The Desktop Services administrators form part of a team of human centered technical problem solvers that enable the enterprise to be at their most effective.Responsibilities: Responsible for managing and coordinating all...

  • Desktop Services Lead

    5 days ago

    Melbourne, Australia CareSuper Full time

    Experienced in managing Windows 10/11, we are looking for you! - Work with all levels across the organisation - Chance to join an engaging & inclusive team with great workplace benefits If you've ever found yourself asking ‘can we do this better?' then you're exactly the kind of person we're looking for. **The opportunity** In this role, you will play a...

  • Desktop Support Administrator

    4 weeks ago

    Melbourne, Australia Camp Australia Full time

    At Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow. We partner with government, independent and religious schools across Australia. As every school is different,...

  • Desktop Support Administrator

    9 hours ago

    Melbourne, Australia Camp Australia Full time

    At Camp Australia, children are at the heart of everything we do. We guide children’s growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow. We partner with government, independent and religious schools across Australia. As every school is different,...

  • Desktop Services Lead

    5 days ago

    Melbourne, Victoria, Australia CareSuper Full time

    Experienced in managing Windows 10/11, we are looking for you Work with all levels across the organisation Chance to join an engaging & inclusive team with great workplace benefitsIf you've ever found yourself asking 'can we do this better?' then you're exactly the kind of person we're looking for.The opportunityIn this role, you will play a pivotal role in...

  • Desktop Support Administrator

    6 days ago

    Melbourne, Victoria, Australia Camp Australia Full time

    At Camp Australia, children are at the heart of everything we do. We guide children's growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.We partner with government, independent and religious schools across Australia. As every school is different, and...

  • Desktop Support Administrator

    6 days ago

    Melbourne, Victoria, Australia Roomex Limited Full time

    remember your preferences (such as language); monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our website's...

  • Desktop Support Administrator

    1 week ago

    Melbourne, Australia FLEETCOR Full time

    Your role What you'll be doing About Us We help businesses of all sizes simplify the way they make and receive payments. Our solutions enable businesses to automate, secure, digitise and control their payments. With market leadership in commercial fuel cards, we operate in over 100 countries employing more than 10,000 people globally. FLEETCOR is ranked...

  • Desktop Auditor

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Desktop Auditor to join Service Stream in our Melbourne office. About the Role Service Stream’s Telecommunications division are currently seeking a Desktop Auditor to join our growing company. You will be responsible for performing desktop audits to ensure...

  • Desktop Support Administrator

    1 month ago

    Melbourne, Australia Corpay Full time

    Your role What you'll be doing About Us We help businesses of all sizes simplify the way they make and receive payments. Our solutions enable businesses to automate, secure, digitise and control their payments. With market leadership in commercial fuel cards, we operate in over 100 countries employing more than 10,000 people globally. ...

  • Desktop Support Administrator

    5 days ago

    Melbourne, Victoria, Australia Corpay Full time

    Your role What you'll be doing About Us We help businesses of all sizes simplify the way they make and receive payments. Our solutions enable businesses to automate, secure, digitise and control their payments. With market leadership in commercial fuel cards, we operate in over 100 countries employing more than 10,000 people globally. FLEETCOR...

  • Desktop Support Administrator

    3 weeks ago

    Melbourne, Australia Corpay Full time

    Your role What you'll be doing About Us We help businesses of all sizes simplify the way they make and receive payments. Our solutions enable businesses to automate, secure, digitise and control their payments. With market leadership in commercial fuel cards, we operate in over 100 countries employing more than 10,000 people globally. ...

  • IT Desktop Support Officer

    2 months ago

    Melbourne, Australia Public Sector People Full time

    Immediate Start - $45 an hour + super - Desktop support required, Local Government experience desirable **Public Sector People (PSP) **are currently looking to speak to an **IT Desktop Support Officer** who would be interested in a 3-month rolling contract within a Local Government organisation. - _Immediate start date_ - _Melbourne East location (approx....

  • IT Desktop Support Officer

    3 weeks ago

    Melbourne, Australia Public Sector People Full time

    Immediate Start - $45 an hour + super - Desktop support required, Local Government experience desirable **Public Sector People (PSP) **are currently looking to speak to an **IT Desktop Support Officer** who would be interested in a 3-month rolling contract within a Local Government organisation. - _Immediate start date_ - _Melbourne East location (approx....

  • Desktop Support Analyst

    3 weeks ago

    Melbourne, Australia Operandi Full time

    Work onsite in Melbourne CBD - Large Enterprise Organisation - Great team environment Operandi Consulting are seeking an experienced desktop support analyst for a 3-month contract position based onsite in Melbourne CBD. We are looking for someone to start ASAP with strong customer and communication skills. Working in a team of 3, you will be responsible...

  • Desktop Support Technician

    5 days ago

    Melbourne, Victoria, Australia Talent International Full time

    Job Details:LocationMelbourneSalaryNegotiableJob TypeFull TimeRefBBBH98192_ ContactDonal McCannPostedabout 1 hour ago CBD Location Government Department Onsite desktop supportThe purpose of this role is to provide desktop support for internal users for this Government Department including setting up of monitors and docking stations.You will be responsible...

  • Desktop Support Analyst

    6 days ago

    Melbourne, Victoria, Australia Operandi Full time

    Work onsite in Melbourne CBD Large Enterprise Organisation Great team environmentOperandi Consulting are seeking an experienced desktop support analyst for a 3-month contract position based onsite in Melbourne CBD.We are looking for someone to start ASAP with strong customer and communication skills.Working in a team of 3, you will be responsible for...

  • IT Desktop Support Officer

    5 days ago

    Melbourne, Victoria, Australia Public Sector People Full time

    Immediate Start- $45 an hour + super Desktop support required, Local Government experience desirablePublic Sector People (PSP) are currently looking to speak to anIT Desktop Support Officer who would be interested in a 3-month rolling contract within a Local Government organisation.- _Immediate start date_- _Melbourne East location (approx. 36km from the...

  • Desktop Support

    3 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    Desktop Development/Support InTune / Windows 11 deployment project, ASAP Start Desktop Development/Support Engineer is currently required for a 3 months contract to develop, deploy and support the SOE (windows 11, Intune) for 700+ users. To be successful in this position you will be an experienced Desktop Engineer who has demonstrated experience in SOE...

  • Desktop Support

    2 months ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    Desktop Development/Support InTune / Windows 11 deployment project, ASAP Start Desktop Development/Support Engineer is currently required for a 3 months contract to develop, deploy and support the SOE (windows 11, Intune) for 700+ users. To be successful in this position you will be an experienced Desktop Engineer who has demonstrated experience in SOE...