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Customer Support Manager

2 months ago

Sydney, Australia The Recruitment Alternative Full time

**Well established company - 25 years**:

- **Generous base salary plus Employee Reward programs**:

- **Positive culture, high values and a vibrant business**:

- **Work close to home in the Sutherland Shire**

**About the Role**:
Our client is a major wholesaler and distributor of aluminium, plastic and stainless steel piping systems to the construction and building industry.

**This role is currently located in the Sutherland area, however the business will be relocating to Moorebank by mid 2024.**

**What’s great about this role**:

- Fast-paced dynamic environment
- Great remuneration package plus benefits
- Large client base
- Supportive management who value your input
- Collaborative team who enjoy Friday lunches together

**Duties**:

- Proactively support and service existing clients
- Monitor customer orders to ensure timely supply
- Manage fulfilment of customer quotes
- Problem solving customer issues and managing demanding customers
- Proactively educating customers on products ranges and availability of stock

**Skills and Experience**:

- 5 years plus experience in an industrial customer service and support role
- A 5* Star Customer Experience mentality and attitude
- Ability to work autonomously, as well as part of a team
- Sufficient technical understanding of building, plumbing, plumbing supply products (or similar), preferable but not essential
- Extensive experience providing telephone customer support
- Effective communication and organisation skills
- Excellent computer skills and presentation skills

**How to apply**

**Job ID: LB12687/1.0

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