Manager, Customer Support

2 weeks ago


Sydney, Australia Morse Micro Full time

Morse Micro is scaling our Operations team and looking for a Customer Support specialist to play a key role as our customer base grows. As our first Manager, Customer Support, you'll be responsible for driving all customer support activities. You'd communicate our company product policies, procedures, and product order requirements. You will be closely involved in managing supply demand and fulfilment logistics.

This is an exciting opportunity for you to leverage your previous experience to define the customer support function at Morse Micro

**Your main responsibilities will include**:

- Managing the customer support day-to-day functions, including order management, product deliveries and product inquiries
- Timely response to customer support issues
- Formulating and Implementing customer support policies and procedures to enhance customer satisfaction
- Communicating with Sales and Supply Chain teams of any customer or product updates
- Play a key role in demand planning
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with customers & suppliers
- Providing weekly and monthly reports
- Thorough knowledge of the industry product compliance, import/export license and legislation pertaining to our business and consumer protection
- Ability for multitasking with precision
- Ability to grow and manage a customer support team across different demographics
- Capacity to accept and utilize constructive criticism
- Alignment with our company's goals and values.

**Required skills and experience**:

- 10+ years of experience as a supply chain manager or in a similar field in the semiconductor industry
- Excellent knowledge of supply chain processes
- Strong communication skills
- Excellent organizational and project management skills
- Attention to detail
- Creative problem-solving
- A strategic and analytical mind

**Who we are**:
Morse Micro is Australia's largest semiconductor company building Wi-Fi HaLow (802.11ah) chips for the Internet of Things (IoT). We are a team of wireless experts that love to work hard, innovate & invent. Together, we are building the world's lowest power Wi-Fi technology that will enable billions of IoT devices to connect securely to the internet. We are a global team with offices in Sydney & Picton (Australia), Irvine & Boston (USA), Bangalore (India), Cambridge (UK) and Hangzhou (China).

**Check out what it's like to work at Morse Micro**:
**What we offer**:

- Competitive salary + excellent stock option package
- Healthy work environment with sit/stand desks and large screens
- Office perks such as stocked drinks fridge, snack bar and barista coffee
- Newly fitted-out offices, with a relaxed, friendly work environment

**How to apply**:



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