Duty Supervisor

7 months ago

Sydney, Australia SEA LIFE Full time

**DUTY SUPERVISOR**

Retail Level 5, 108 Market Street
Sydney NSW 2000

Are you looking to take Guest Experience to new heights?
How would you like to spend your day in one of Sydney’s most iconic landmarks with views that stretch out across the city itself? If this sounds good to you, then we have the ideal role for you

We currently have an amazing opportunity to join the leadership team at the Sydney Tower Eye as a **Duty Supervisor**. This position is ideal for someone with customer service experience looking for their first leadership role, or an established leader looking to work in an exciting global company with amazing staff benefits

The Sydney Tower Eye is an iconic part of the Sydney skyline and gives a totally unique working experience. The Tower is made a great experience by our team who endeavour to make every part of the guest experience friendly and informative.

**About the role**
Your role will be focused on supporting the operation of the site across departments including Front of House and SKYWALK. Your role will largely be based on the floor and will work closely with other team members.

Other key responsibilities include:

- Ensuring non-financial KPI targets are met
- Responding troubleshooting queries across the site and escalating to the appropriate manager when necessary
- Providing guest recovery and resolving guest conflict
- Supporting the frontline team across the site, including Front of House and SKYWALK
- Sending End of Night Reports and responsible for accurate daily reporting
- Conduct safety opening and closing checks
- Managing a team of people and their performance
- Training of new recruiters and continuous instruction of staff members
- Ensuring the presentation/image of the attraction is up to the company’s standards

**About you**
The Sydney Tower Eye is a company that recognises the passion of its teams as the key ingredient for success.

To be successful in this role you will have a passion for guest experience with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey.

**You will also need**:

- Ability to manage a team and to resolve conflict
- To be adaptable and flexible
- Remain calm under pressure
- To clearly and effectively communicate and minimise all risk of misunderstandings where possible
- To embody the vision of the Guest Experience Manager
- Adhere to our core values through language, behaviour and actions
- To be a positive role model and demonstrate exceptional leadership qualities and capabilities.
- Ability to follow all health, safety and security practices
- Experience in a similar role and exposure to supervising the operations of an attraction ride is a plus, but the ability to grasp key leadership qualities and the ability to manage people is essential.

**Benefits**

Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
Autonomy to introduce disruptive thinking in your profession
Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Everyone Matters at Merlin**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be th

  • Heavy Duty Service Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Penske Transportation Solutions Full time

    OverviewPenske Transportation Solutions is a leading provider of transportation services, with a strong presence in the Off-Highway industry.SalaryThe estimated salary for this role is $120,000 - $150,000 per annum, depending on experience.Job DescriptionThis is an exciting opportunity to join our team as a Heavy Duty Service Supervisor. As a key member of...

  • Pool Operations Supervisor

    2 months ago

    Sydney, Australia NSW Homes Property & Development Full time

    **_Together we shape thriving communities, public spaces, places and economies._** - **Join our dynamic team at the iconic Sydney Olympic Park Aquatic Centre, the pinnacle of the aquatic world!**: - **Multiple ongoing, full-time opportunities available**: - **Based at the iconic Sydney Olympic Park Aquatic Centre**: - **Salary $72,009 + Super + Penalty...

  • Supervisor

    6 months ago

    Sydney, Australia ACRWORLD Full time

    Established business with great processes and systems in place - Good working culture and suppot from Construction Managers - String pipeline of work - can offer long-term employment **The Company** - Leading and established project home builder. - Construction Supervisor / Site Supervisor to work in North West Sydney or South West Sydney (Box Hill, Marsden...

  • Duty Supervisor

    6 months ago

    Sydney Central Business District, Australia HOBAN Recruitment Full time

    **About the Role**: As a Front of House Duty Manager, you'll play a pivotal role in ensuring top-notch customer service and seamless event experiences at Sydney CBD. This on-call casual position lets you choose shifts that suit your schedule, offering a competitive hourly rate of $50 plus Super. You'll have the chance to work with a Local Council and lead a...

  • Piling Supervisor

    6 months ago

    Sydney, Australia Framework Search & Select Pty Ltd Full time

    **Piling Supervisor - Piling & Ground Engineering** - To $150k + benefits - Superannuation - Company vehicle - LAFHA for remote work - Potential work bonuses - Long term projects secured - Multi-disciplined & Interesting role - Career progression *** **About the company**: Our client is involved in piling and ground engineering industry and as they...

  • Facilities Supervisor

    6 months ago

    Sydney, Australia RPR Trades Full time

    **Facilities Supervisor** **Join a leading global manufacturer, currently working toward growing their already established Permanent workforce within the Maintenance Team.** This is a **Day Shift position for a Facilities Supervisor** who has experience managing a large facility and contractors. As a **Facilities Supervisor** you will be required to work...

  • Accounts Payable Supervisor

    6 months ago

    Sydney, Australia Appreciating Talent Full time

    Excellent pay rate of $120,000 inc Super + benefits - Extremley flexible work conditions with two days from home - 35 hour work week - no overtime **The Company**: As a leading figure in its sector, our client is currently experiencing a significant period of organic growth. A vacancy is now available for a permanent Accounts Payable Supervisor, leading a...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Warehouse Supervisor

    4 months ago

    Sydney, Australia Northline Full time

    **Job no**: 494542 **Work type**: Permanent Full Time **Location**: NSW - Sydney **Categories**: Supervisor Join Australia’s Global Logistics People for an opportunity of growth and career progression! Northline are looking for a hands-on Warehouse Supervisor to lead our team at the Smithfield site. Provide support and guidance to the team of...

  • Construction Supervisor

    6 months ago

    Sydney, Australia HAYS Full time

    Construction Supervisor opportunity, working on water projects with a Sydney-based company. **Your new company** Our client specialises in the supply and repair of water pipeline services. They are a private owned Sydney-based company who offers their service regarding water pipelines, plumbing and drainage work to clients across Sydney and the wider...

  • Duty Manager

    2 months ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    2 weeks ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Duty Manager

    6 months ago

    Sydney, Australia Hilton Full time

    Duty Manager **Job Purpose** As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty...

  • Site Supervisor

    6 months ago

    Sydney, Australia Verve Partners Full time

    Site Supervisor, Childcare centre - Western Sydney location - Commence in March We proud to be working with an Commercial Construction organisation to secure a Site Supervisor for their Childcare development in Western Sydney. The project will start in early March and is expected to continue through until the end of the year. If you are a professional Site...

  • Warehouse Supervisor

    7 months ago

    Sydney Western Suburbs, Australia HAYS Full time

    Local to South west Sydney | Permanent opportunity available | Competitive salary on offer | Close to home **Your new company** Our client is based in South west Sydney and is looking for a Warehouse Supervisor to join their growing team, reporting to the Operations Manager. The company specialise in the Transport and Logistics industries. **Your new...

  • Supervisor

    3 weeks ago

    Sydney, Australia CGC Recruitment Full time

    We have a requirement for a Site Supervisor to join a privately owned civil contracting company who specialise in the construction of Utility or transport projects within the Sydney metropolitan area. This is a growth opportunity within a busy part of the civil construction industry. Our client is keen to speak to candidates with...

  • Operations Supervisors

    6 months ago

    Sydney, Australia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Duty Manager

    6 months ago

    Sydney, Australia Cater Care Full time

    **Introduction**: Full time position available - 2 Open roles Work for a market leader with a work/life balance, talented & friendly team Opportunities for training to progress your career **Description**: **The Role**: Cater Care Retail is currently looking for a Duty Manager to join our team at Mad Mex Sydney International Airport! **Roster**: Various...

  • Duty Manager

    6 months ago

    Sydney, Australia Wyndham Destinations Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...