Operations Supervisors

7 months ago

Sydney, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
- Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Grocery services include the provision of warehousing services and an integrated transport strategy interstate and intrastate for large supermarkets and retailers with a diverse product range.

The role
- We are looking for an experienced Operations Supervisor & a Transport Supervisor to join our Global Logistics division based in Minchinbury.
- As the Operations Supervisor you will be responsible for the allocations and despatch of grocery loads, regularly communicating with drivers and stakeholders, compliance and managing staff via rostering and budgeting and ensuring business objectives are achieved in a safe and cost-effective way. Hours of work are standard business hours Monday - Friday.
- Reporting into the Operations Supervisor, the Transport Supervisor will be supporting grocery delivery throughout the Sydney basin and will be responsible for managing customer relations by ensuring Toll drivers and operations staff are exceeding standards and KPI's. Hours of work, 4 days on, 4 days off on a 12 hour shift. This is a PM shift role (4pm to 4am).
- Duties of both roles include:

- Plan and manage labour to meet the day to day service level targets, and exceed customer expectations.
- Coordinate the dispatch of trucks, drivers, and shipments to ensure on-time deliveries and pickups.
- Champion safety and ensure all drivers and operational staff follow OHS and site safety requirements.
- Promote a customer first mindset and ensure the daily operation is maximising profitability by linking management goals with practical means of achievement.
- Maintain clear and effective communication with drivers, customers, and internal teams. Address any issues or delays promptly to minimise disruptions.
- Ensure services are monitored for on-time delivery, and proactively collaborate with the customer to meet targeted delivery windows.
- About you
- Previous experience within a similar leadership role - Transport/Logistics.
- Demonstrated experience with Operations, CoR, Fatigue Management.
- An analytical mind-set - critical thinking and logical reasoning.
- Exceptional communication skills - written and verbal.
- Computer literacy skills - MS Office Suite: Word, Excel, and Outlook.
- High attention to detail and the ability to meet deadlines within a time-pressured environment.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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