Monetization Strategy and Operation

3 weeks ago

Sydney, Australia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

**Responsibilities**:

- Being 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues
- Provide guidelines and trainings for Sales team
- Develop and monitor Helpdesk performance indicators
- Liaise with Sales teams and CRM teams to develop optimized CRM-related and business processes
- Stay up-to-date with new CRM product and feature launches and ensure sales team is on board
- Suggest sales process improvements based on insights from Helpdesk data
- Drive 1-2 processes standartization projects across META and APAC markets personally on regular basis

**Qualifications**:

- Excellent interpersonal skills and ability to work collaboratively across functions and geographies
- Motivated and a self-starter, ability to work with limited supervision and in constantly changing environment
- Proven work record within Sales Operations min of 1-2 years in IT/Digital industry; In-depth understanding of B2B sales principles and customer support practices
- Hands on experience with CRM systems in B2B IT/Digital industry is required; BI system knowledge is a plus; Proficiency with MS Office Suite, MS Excel and Power Point preferrably
- Analytical and multitasking skills; BS degree in relevant field

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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