Customer Experience Agent

1 month ago


Adelaide CBD, Australia Op2ma Full time

Working with premium Automotive Brands
- Unique working model
- Office environment with some opportunity to work remotely
- Small team offering exceptional customer service

We are looking for people with **fantastic customer service and telephone skills** to help us improve the customer experience for several luxury automotive brands.

Op2ma is a leading consulting and technology provider to the automotive retail industry. Our clients include auto dealers, auto manufacturers and auto financiers. We have projects in 13 countries and are based in Adelaide.

Some leading brands outsource their customer engagement process to us. Our small, specialised team take incoming calls, contact existing customers, and assist prospective buyers. Our role is to book appointments, gather feedback and ensure their customer experience is the best it can be.

We do this using excellent customer service practices, and smart technology in a happy and productive working environment.

You must be able to follow a set process to the letter, but you don’t need to be tech-savvy. However, a decent understanding of general office systems and tools will also be an advantage.

So, if you have superior customer service skills and can communicate well (in English) over the phone, then we would like to talk to you.

Our company offers a great work environment, with a dynamic team in a fun and relaxed atmosphere.

September 20023

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $41,141.62 - $65,000.00 per year

**Benefits**:

- Work from home

Work Location: In person



  • Adelaide CBD, Australia Migration and Investment Full time

    Explore a Fulfilling Career with Migration and Investment Ltd - Join Our MARA Agent Team! Exciting Career Opportunity: Migration and Investment Ltd, a leading migration and investment advisory firm, is expanding its team in Adelaide and currently seeking talented Registered Migration Agents. If you are an experienced and fully qualified migration agent with...


  • Adelaide Region SA, Australia Menzies Aviation Full time

    **The Opportunity** Our passenger service team are responsible for providing exceptional customer service whilst ensuring the smooth handling of passengers from checking in, boarding, disembarkation and baggage collection. Passenger Service Agents are also responsible for providing assistance to passengers with special needs. Passenger Service Agents must...

  • Real Estate Agent

    1 month ago


    Adelaide CBD, Australia ALD Australia Holding Pty Ltd Full time

    ALD Australia Holding Pty Ltd is seeking for a talented real estate agent. **Responsibilities**: - Research on real estate market and customer groups in Adelaide and looking for prospective customers - Advise on market conditions, prices, mortgages, legal requirements and related matters - Assist in selling property by establishing asking price,...

  • Guest Service Agent

    4 weeks ago


    Adelaide, Australia Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    4 weeks ago


    Adelaide, Australia Hilton Hotels Full time

    JOB DESCRIPTIONA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    4 weeks ago


    Adelaide, South Australia Hilton Adelaide Hotel Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Service Agent

    1 week ago


    Adelaide, South Australia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an exceptional experience from arrival to departure and conduct audits as necessary.Responsibilities:As a Guest Service Agent, you will be part of the Front Office Team, offering services to Guests to enhance their experience from check-in to check-out and perform audits as needed....


  • Adelaide CBD, Australia Gough Recruitment Full time

    Great Salary and Commission Structure! - WFH offered - Fantastic team culture **The Client and Opportunity**: Our Client is a well-known Residential and Commercial Real Estate Agency. They are a high-performing team and are very proud of their brand's success. As their new Sales and Leasing Agent, you will ideally have previous experience in Commercial...


  • Adelaide Region SA, Australia Torrens University Australia Full time

    The Opportunity Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Customer Service Agent you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional...


  • Adelaide CBD, Australia Career Boss Full time

    Our Valued client is a Real Estate business based in St Mary’s and is in seek of a Sales Associate to join their growing team. They are seeking a sales associate to actively prospect for new business and assist the lead agent with all sales tasks relating to the sale of properties including prospecting, conducting open for inspections, and helping at...

  • Buyers Agents

    3 days ago


    Greater Adelaide SA, Australia Justified Talent Pty Ltd Full time

    **Are you a Real Estate agent or Buyer's Agent? Is it time to make a change?** **Go from being invisible in a crowded sector, to instantly visible and credible!** Here's a fact. Nearly all successful professionals seek expert advice when making big decisions. And that includes buying property, especially. Because property purchasing is complicated, time...

  • Remote Travel Agent

    2 months ago


    Greater Adelaide SA, Australia Discover You Travel Full time

    Are you passionate about helping others? We have an exciting opportunity for you to become a Remote Travel Agent. This role allows you to combine your love for helping people with the freedom of working remotely. As a Remote Travel Agent, you'll be part of the thriving tourism industry. You'll have the chance to: - Plan and customize travel itineraries -...


  • Adelaide CBD, Australia Op2ma Full time

    Boutique style Contact Centre - MULTIPLE ROLES AVAILABLE - Customer experience specialists - Great work environment - Part-time, flexible working arrangements We are looking for people with **fantastic customer service and telephone skills** to help us improve the customer experience for several luxury automotive brands. Op2ma is a leading consulting and...


  • Adelaide Airport, Australia Avis Budget Group Full time

    **About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex** - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience...

  • Contact Centre Agent

    2 weeks ago


    Adelaide, Australia Skout Solutions Full time

    About the roleVentia (through Skout Solutions) has a requirement for a Contact Centre Agent to join their team. You’ll be responsible for undertaking inbound and outbound call resolution, monitoring work order time frames, and following up on any escalating priority issues. This is a full-time role offering a 12 month contract and temp to perm...


  • Adelaide, Australia Crowne Plaza Hotels & Resorts Full time

    Your day-to-day  Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue  Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests  Meet targets for converting sales  Be responsible for...


  • Adelaide Region SA, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Adelaide **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is...

  • Guest Service Agent

    1 month ago


    Greater Adelaide SA, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservations Agent

    7 hours ago


    Adelaide, Australia Marriott International Full time

    As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become...


  • Adelaide Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Adelaide International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...