Guest Service Agent

1 month ago


Adelaide, South Australia Hilton Full time

A Guest Service Agent provides reception services for Guests to contribute to an exceptional experience from arrival to departure and conduct audits as necessary.


Responsibilities:

As a Guest Service Agent, you will be part of the Front Office Team, offering services to Guests to enhance their experience from check-in to check-out and perform audits as needed. This role significantly impacts our Guests' first impressions and involves:

  • Achieving positive outcomes from Guest inquiries promptly and effectively
  • Ensuring a smooth reception process for Guests, including check-in/out and conducting audit procedures as needed
  • Providing pertinent feedback from Guests and other departments to the Guest Service Manager
  • Displaying exceptional customer service consistently
  • Demonstrating knowledge of hotel room categories, rates, packages, promotions, and other key product details essential for daily tasks
  • Optimizing room occupancy and employing upselling methods to endorse hotel services and amenities

Requirements:

Guest Service Agents representing Hilton brands always prioritize Guests and collaborate with fellow Team Members. To excel in this position, you should embody the attitude, behaviors, skills, and values outlined below:

  • Prior experience in a customer-centric field
  • Positive demeanor and effective communication abilities
  • Dedication to providing top-notch customer service
  • Exceptional grooming standards
  • Remaining composed, efficient, and detail-oriented
  • Capable of multitasking while maintaining a positive outlook when assisting Guests
  • Professional conduct with a focus on hospitality and guest care
  • Ability to work autonomously and collaboratively within a team

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