Group Reservations Agent
2 weeks ago
Your day-to-day
- Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue
- Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests
- Meet targets for converting sales
- Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
- Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
- Be an expert in knowing the nuances of the Modern Business Traveller - their needs for business and leisure
- Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
- Manage a range of guests and clientele such as corporate, groups, travel agents and leisure
- Make their stay memorable
What we need from you
- Minimum 6-12 months Front Office/Reservations/Customer Service experience
- Qualifications in Hotel Management and/or Hospitality related field preferred
- Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded
- Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous
- Excellent attention to detail
- Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
- Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required
- Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts are all part of the job
-
Reservations Sales Agent
4 weeks ago
Adelaide, Australia Accor Full timeCompany Description Who are we? ibis Adelaide opened in mid-2014, making a significant wave in the market as an unique economy product with strong aesthetic appeal and an understanding of the needs of the guest. We pride ourselves on consistently smashing guest and employee engagement targets and sustaining our strong and stable team to ensure we are...
-
Reservation Sales Agent
2 weeks ago
Adelaide Region SA, Australia PULLMAN Full timeCompany Description **Pullman Adelaide** represents one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! Why work for **Accor**? We are far more than a worldwide leader. We welcome...
-
Reservations Manager
4 weeks ago
Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full timeWe have an opening for a Reservations Manager to join our hotel on a permanent full-time basis. This opportunity is for someone who is experienced in hotel front office operations and has high attention to detail. You will report to the Director of Revenue and Sales and be responsible for the day to day operations of the reservations sector with emphasis on...
-
Reservations Supervisor
5 days ago
Adelaide, Australia Accor Full timeCompany Description Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. Job Description This is a unique opportunity for...
-
Hotel Reservations Manager
4 weeks ago
Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full timeWe have an opening for a Reservations Manager to join our hotel on a permanent full-time basis. This opportunity is for someone who is experienced in hotel front office operations and has high attention to detail. You will report to the Director of Revenue and Sales and be responsible for the day to day operations of the reservations sector with emphasis on...
-
Reservations Supervisor
5 days ago
Greater Adelaide SA, Australia PULLMAN Full time**Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. This is a unique opportunity for an emerging...
-
Reservations Supervisor
4 weeks ago
Adelaide, Australia Hotel Indigo Full timeAt Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be...
-
Remote Travel Agent
1 month ago
Greater Adelaide SA, Australia Discover You Travel Full timeAre you passionate about helping others? We have an exciting opportunity for you to become a Remote Travel Agent. This role allows you to combine your love for helping people with the freedom of working remotely. As a Remote Travel Agent, you'll be part of the thriving tourism industry. You'll have the chance to: - Plan and customize travel itineraries -...
-
Sales Agents
5 days ago
Adelaide Region SA, Australia McGrath Real Estate Group Full time**Is McGrath Real Estate the next step in your career?**: McGrath Real Estate is always in the market to employ outstanding people who will help to continue to enhance our thriving culture. There are criteria for eligibility to work in the industry that are clearly defined on the Real Estate Institute of South Australia’s website. We recommend you visit...
-
Sales Agents
4 weeks ago
Adelaide Region SA, Australia McGrath Real Estate Group Full timeMcGrath Real Estate is always in the market to employ outstanding people who will help to continue to enhance our thriving culture. There are criteria for eligibility to work in the industry that are clearly defined on the Real Estate Institute of South Australia’s website. We recommend you visit this site as it also provides valuable information about...
-
Hotel Guest Service Agents
1 month ago
Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full timeWe have multiple full-time permanent GSA positions available at the Hotel Grand Chancellor and The Chancellor on Currie. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of service to our guests. If you have demonstrated knowledge and experience in hotel operations or...
-
Vehicle Service Agent
1 month ago
Adelaide Airport, Australia Avis Budget Group Full time**About the Role** As a Vehicle Sales Agent you are a key component of our operations. This position is directly responsible for the cleaning of the interior and exterior of our vehicles to ensure they are in the best condition possible for our customers! **What you’ll do** - Prepare the interior and exterior of our vehicles which includes; cleaning,...
-
Vehicle Service Agent
3 days ago
Adelaide, Australia Avis Budget Group Full timeDescription About the Role As a Vehicle Service Agent you are a key component of our operations. This position is directly responsible for the cleaning of the interior and exterior of our vehicles to ensure they are in the best condition possible for our customers! What you’ll do Prepare the interior and exterior of our...
-
Vehicle Service Agent
1 month ago
Adelaide Airport, Australia Avis Budget Group Full time**About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience...
-
Vehicle Service Agent
1 week ago
Adelaide Airport, Australia Avis Budget Group Full time**About the Role** As a Vehicle S ervice Agent you are a key component of our operations. This position is directly responsible for the cleaning of the interior and exterior of our vehicles to ensure they are in the best condition possible for our customers! **What **you’ll **do** - Prepare the interior and exterior of our vehicles which includes;...
-
Vehicle Service Agent
1 month ago
Adelaide Airport, Australia Avis Budget Group Full time**About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience...
-
Vehicle Service Agent
4 weeks ago
Adelaide Airport, Australia Avis Budget Group Full time**About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience...
-
Vehicle Service Agent
4 weeks ago
Adelaide Airport, Australia Avis Budget Group Full time**About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience...
-
Vehicle Service Agent
4 weeks ago
Adelaide Airport, Australia Avis Budget Group Full time**About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience...
-
Rental Sales Agent
1 month ago
Adelaide Airport, Australia Avis Budget Group Full time**About the Role** The Rental Sales Agent is the face of our brand! In this position you will interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries. **What you’ll do** - Establishing customer car rental needs by actively listening - Review in detail ABG’s various add on’s and services...