Service Administration Coordinator

7 months ago


Clayton, Australia William Adams Full time

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

Right now, we are seeking a motivated and customer focused **WIP Coordinator **to join our centralised service administration team (called the WIP Room).

**ABOUT THE ROLE**

You will join our experienced and supportive team of WIP Coordinators and will report directly to the WIP Room Supervisor. Your overall objective will be to centralise and manage all aspects of opening and closing of work orders to drive consistency and quality; and to ensure the same look and feel on work orders across all branches.

The key metrics for the WIP Room are reducing “work in progress” (WIP) and “average days to invoice” across all Service Departments (VIC/TAS).

**Your key responsibilities will include**:

- Providing prompt action on day-to-day Branch requests (validating tickets and opening work orders; closing out work orders)
- Reviewing work orders, as soon as status is marked “Job Completed” by a Technician or Branch and identifying/actioning barriers to invoice
- Ensuring consistency and standardising work orders and invoices (same look and feel of the layout)
- Proactive support to improve the “average days to invoice” as per William Adams Strategic Plan
- Striving to maintain or exceed budget expectations

**ABOUT YOU**

You will bring your enthusiasm and energy, along with your previous experience in a similar service administration role. Previous exposure to the Construction, Heavy Machinery, or Mining industries would be an advantage but not essential.

**To be considered for this role you will have the following skills, experience & attributes**:

- Highly developed communication and collaboration skills (interpersonal, written and verbal)
- Ability to work independently but cohesively in a team
- Must have a high attention to detail.
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Motivated to complete repetitive procedural tasks
- Strong Microsoft Office skills with the ability and willingness to pick up new systems
- Mechanical aptitude would be an advantage

**Why work for us?**

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package, various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

*** Want to know more?**

Call Stella from our Talent Acquisition Team on 03 9566 0959 with any questions.


  • Works Coordinator

    1 week ago


    Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary The Works Coordinator controls the various program of works and associated works including both planned and unplanned maintenance as well as new connections. The works coordinator also provides generalist office support and office management including first point of contact for all queries. About the...


  • Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary Exciting opportunity to lead our customer contact and scheduling team, supporting secure, long-term essential services projects across Victoria. About the Role Service Stream’s TechSafe division are currently seeking a motivated individual with work coordination experience to lead our customer...


  • Clayton, Australia Trelleborg Industrial Solutions - Marine & Infrastructure Full time

    We are currently seeking an Administration Coordinator to join our Aftersales team to provide outstanding customer service to Trelleborg clients worldwide and will be responsible for: - Working collaboratively with the Service Manager and Site Service Engineers in scheduling and planning of site service activities worldwide. - Keeping the site service and...


  • Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary To contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions, whilst adhering to relevant statutory legislation and Service Streams Policies and Procedures. About the Role The Project Administrator is responsible...


  • Clayton, Australia deliberatepractice Full time

    Well-known and respected company - Global organisation - Competitive remuneration & flexibility This leading global organisation is looking for a dynamic and proactive HR Administrator to join their Melbourne office on an initial 6-month basis. A leader in its field, the organisation is very well respected and is known for looking after its...

  • Service Coordinator

    9 months ago


    Clayton, Australia Pro AV Solutions Full time

    Pro AV Solutions is Australia's leading workplace technology integrator. We are a workplace where our people feel safe, inspired, and fulfilled. We will provide you with a competitive remuneration package, access to an employee assistance program, potential for career growth in a thriving business and an overall great place to work. We have an opening in...


  • Clayton South, Australia Permalink Support Services Full time

    **Permalink Support Services **is a registered National Disability Insurance Scheme (NDIS) Provider, that offers Homecare & Community Care services to those with a disability. Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and expanding, with more than 500 Support Workers & Clients to date. **We are looking for a...


  • Clayton, Australia William Adams Full time

    We are proud Australian owned company, that has been operating continuously since 1884, while representing a top 100 global brand. Caterpillar! Our dedicated and passionate Sales Team are on the search for a motivated and driven **Sales Support Coordinator**, to join them on a 12 month fixed term partental leave contract, working full-time hours. **ABOUT...


  • Clayton, Australia William Adams Full time

    Our dedicated and passionate Sales Team are on the search for a motivated and driven Sales Support Coordinator, to join them on a 12 month fixed term maternity leave contract, working full-time hours. We are proud Australian owned company, that has been operating continuously since 1884, while representing a top 100 global brand. Caterpillar! **ABOUT THE...


  • Clayton, Australia William Adams Full time

    We are proud Australian owned company, that has been operating continuously since 1884, while representing a top 100 global brand. Caterpillar! Our dedicated and passionate Sales Team are on the search for a motivated and driven **Sales Support Coordinator**, to join them on a 12 month fixed term partental leave contract, working full-time hours. **ABOUT...


  • Clayton, Australia William Adams Full time

    We have an exciting opportunity for a highly motivated and professional individual to join the Field Service team in the role of **Field Service Administrator** based at our **Clayton** branch. With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and...


  • Clayton, Australia Concept Recruitment Specialists Full time

    **About Us**: Established in 1968, Ashley Services Group Limited (ASG) is an integrated Labour Hire, Recruitment and Training organisation that has been delivering workforce management and business improvement programs for over 50 years. **About the role**: As a Payroll/Accounts coordinator you will be responsible for working closely with our Traffic...


  • Clayton, Australia Latrobe Community Health Service Full time

    Applications open until position is filled - Located in Clayton, part-time, (45.6 hours) permanent opportunity available_ - Join a not-for-profit health care provider who is getting back to what matters - The position is responsible for providing the full range of client services at Metro Dental Sites - Remunerated at $30.7718 per hour - At Latrobe Community...


  • Clayton, Australia Service Stream Full time

    Primary Location Clayton, VIC Job Description Summary Exciting opportunity for a Service Delivery Manager to join Service Stream’s Utilities division, managing a major metering contract About the Role Nature of position: Permanent, Full Time Location: Clayton Reporting Line: Operations Manager Key Responsibilities - Ensure all contractual KPI’s are...


  • Clayton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. Today, we lead the way with great products, unrivalled product support and, of course, the best...


  • Clayton, Australia PPG Full time

    As a **Sales** **Administrative Assistant & Event Coordinator ANZ**, you will report to Sales Admin Manager based in Clayton, Victoria. We offer a unique opportunity to lead meaningful change, supporting our sales team and elevating our brand through meticulously planned event coordination. Take the next step in your career and make a substantial impact...

  • Project Administrator

    2 months ago


    Clayton, Australia BAPS Cleaning Full time

    **Position Title**: Project Administrator **Salary**: $75,000 + Super **Employment Type**: Full-Time, Permanent **Location**: 13/195 Wellington Road, Clayton VIC 3168 **Entity Name**: BAPS Commercial Cleaning **ABN**: 90 605 910 129 **About Us** BAPS Commercial Cleaning is a leading provider of cleaning services, committed to maintaining high...

  • Service Coordinator

    1 week ago


    Clayton, Australia William Adams Full time

    A very exciting opportunity has become available for a **Service Coordinator** to join our busy Clayton Metro Field Services Team on a fulltime basis. **ABOUT THE ROLE** The objective of the **Service Coordinator** is to coordinate the service and repair of Caterpillar Power Systems products to assist our technicians in providing “front-line” support....

  • Service Coordinator

    1 week ago


    Clayton, Australia William Adams Full time

    A very exciting opportunity has become available for a **Service Coordinator** to join our busy Clayton Metro Field Services Team on a full time permanent basis. **ABOUT THE ROLE** The objective of the **Service Coordinator** is to coordinate the service and repair of Caterpillar Power Systems products to assist our technicians in providing...

  • Service Coordinator

    3 months ago


    Clayton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. Today, we lead the way with great products, unrivalled product support and, of course, the best...