Assistant Front Office Manager

3 weeks ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23051090

**Job Category** Rooms & Guest Services Operations

**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, NEW SOUTH WALES, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Rooms Division Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, 'At Your Service' and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will

  • Assistant Front Office Manager

    2 weeks ago

    Sydney, Australia Marriott Full time

    With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. Courtyard by Marriott North Ryde...

  • Assistant Front Office Manager

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24185730 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Front Office management position that is responsible for...

  • Assistant Front Office Manager

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23032321 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed...

  • Front Office Managers

    18 hours ago

    Sydney, Australia AA Appointments Full time

    **FRONT OFFICE MANAGERS** **Ace opportunities for Luxury Hotel Front Office/Guest Relations Management!** **TOP SALARY PACKAGES** **LOCATION: Sydney** - Ready to step up in your career? - 5 Star Lifestyle Hotel Groups - Supportive management teams A successful front of house and guest services management team is integral to providing outstanding guest...

  • Front Office Manager

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23030396 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Office Manager

    3 weeks ago

    Sydney, Australia Impel Management Pty Ltd Full time

    Competitive salary on offer - Amazing company culture - Great career progression opportunities My client is seeking a diverse, talented and experienced Front Office Manager. This position is responsible for the day-to-day operation of Front Office, Concierge and Night Audit ensuring achievement of business objectives and profitability through effective...

  • Assistant Manager

    2 weeks ago

    Sydney, Australia IBIS Full time

    Company Description Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the...

  • Front Office Manager

    2 weeks ago

    Sydney, Australia Employment Hero Full time

    People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter. _ - We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and...

  • Assistant Manager

    2 weeks ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Front Office Manager

    20 hours ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24212015 **Job Category**Rooms & Guest Services Operations **Location**Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Hotel Front Office Manager

    2 weeks ago

    Sydney, Australia AA Appointments Full time

    **LUXURY HOTEL FRONT OFFICE EXPERTS IN HOT DEMAND!** **NSW - Sydney x 3** **Northern Territory - Luxury Resort x 5** We all know first impressions count, which is why the Front Office Team is so integral to the success of a hotel. If you excel in providing exceptional guest relations, are experienced in front office and looking to progress in your career -...

  • Assistant Manager- Front Office Intercontinental

    3 weeks ago

    Sydney, Australia IHG Full time

    **About us** Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge. Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is...

  • Front Office Manager

    2 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24162925 **Job Category** Rooms & Guest Services Operations **Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Office Manager

    2 weeks ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Live the French Way, Discover Sofitel Darling Harbour**_._** Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. - Lead by example in demonstrating...

  • Assistant Manager Front Office

    19 hours ago

    Sydney, Australia M GALLERY Full time

    Company Description **About the Porter House Hotel**: Where rich history meets modern elegance, The Porter House Hotel pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something...

  • Hotel Front Office Manager

    3 weeks ago

    Sydney, Australia AA Appointments Full time

    **LUXURY HOTEL FRONT OFFICE EXPERTS IN HOT DEMAND!** - **NSW - Sydney CBD**: - **Northern Territory - Luxury Resort** We all know first impressions count, which is why the Front Office Team is so integral to the success of a hotel. If you excel in providing exceptional guest relations, experienced in front office and looking to progress in your career,...

  • Front Office Manager

    2 days ago

    Sydney, Australia IBIS STYLES Full time

    **Company Description** Are you a people-person with a passion for delivering top-notch guest experiences? Ready to lead a high-energy team in a dynamic hotel environment? Step into a role that combines leadership, creativity, and the thrill of hospitality! Join our dynamic team as **Front Office Manager **at the Ibis Styles Sydney Central. **Who We...

  • Front Office Manager

    2 days ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Front Office Manager

    2 weeks ago

    Sydney, Australia Marriott Full time

    As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. **JOB SUMMARY** Assists the Operations Manager in administering front office functions and supervising staff on a daily basis. Front office areas...

  • Front Office Supervisor

    2 days ago

    Sydney, Australia RAC Full time

    Front Office Supervisor As a Front Office Supervisor, you will play a crucial role in ensuring the smooth operation of our resort's front desk and guest services. You will be responsible for leading and supervising the front office team, overseeing daily operations, and providing exceptional service to our guests. This role is located at our Monkey Mia...