Front Office Manager

2 weeks ago

Sydney, Australia Employment Hero Full time

People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter. _
- We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and benefits package, which includes: _
- Opportunity to stay in the hotel for 1 night after 90 days of service _
- Complimentary meals and dry cleaning _
- Special rates for our team members & their families/friends while staying in our hotels worldwide. _
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy. _

**_Hotel Snapshot _**
- The Radisson Blu Plaza Hotel Sydney is a Heritage Listed 364 room, five-star classic hotel with dynamic conference spaces and food & beverage outlets located between Sydney's best shopping district, the central business district and Sydney Opera House. _

**_The Role _**
- Manage all aspects of the Front Desk, Concierge and One Touch communications centre as an experienced, generalist 5 star hotel Department Head. Our Front Office department has a mid-sized team of 40+. This role reports through to the General Manager and is also supported by an Assistant Front Office Manager, One Touch Manager, Night Manager and Concierge. We also have a team of experienced Duty Managers as well as our outstanding Porters and Front Office Attendants. _
- Our philosophy is that every guest is welcomed and assisted throughout their stay with our global ‘Yes I Can’ spirit which is reflected in our online guest satisfaction feedback. _

**_About You _**
- As our Front Office Manager, you will lead your team from the front and inspire them to deliver Memorable Moments to our guests. _
- To be successful in this role you will require: _
- _Experience as a Front Office Manager in a 4 or 5-star international hotel _
- _Experience managing a team of 40+ with astute people management skills including conducting performance appraisals and developing teams with training and mentoring _
- _Good business acumen and experience with budgets, rosters & managing costs. _
- _Outstanding corporate presentation & communication skills in fluent English _
- _Ability to draft original correspondence and business reports and presentations _
- _Advanced Opera PMS and Microsoft Office suite is essential _
- _Knowledge of Sydney and surroundings _
- _Ability to work extended hours on short notice due to fluctuating business demands, coverage or to attend events _

**_Support _**

**_You will be mentored by our experienced General Manager and supported by your team of managers and front line employees. After passing your 90 day training period and initial performance appraisal you will be invited to experience a complimentary guest stay. _**

**_We also offer annual external leadership workshops and an individual development plan, KPIs and ongoing performance reviews. _**

**_Good to know _**

**_This role will require the ability to work a 7-day roster and flexibility with your availability and shifts. _**

**_We provide a 2 day Orientation, complimentary dry cleaning for corporate attire and meals in the staff cafeteria. _**

**_Australian Working Rights _**

**_Full Australian Working rights are required for this role. _

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