Customer Care Team Leader

6 days ago

Laverton North, Australia Blackwoods Full time

Monday to Friday role (no weekends)
- Build your career with Blackwoods, part of Wesfarmers
- Opportunities for career development and progression

As a **Customer Care Team Leader,** you will be responsible for leading a small team of Consultants in supporting Blackwood’s client base across Victoria and Tasmania. You will utilise your skill set to deliver against KPIs while ensuring high level of communication, relationship management, and team coaching and mentoring.

This is a **permanent, full-time opportunity **and will be hybrid role based onsite at Blackwoods Derrimut with work from home opportunities available.

**Some of the tasks you will be performing**:

- Act as a role model by leading, coaching and mentoring a team of Customer Care Consultants to achieve optimum performance.
- Drive a culture of change through effective leadership of your people**.**:

- Support and work collaboratively with your Customer Care Manager, other Team Leaders, and key stakeholders across the business to drive outstanding performance in Victoria and Tasmania.****:

- Ensure customer care key performance indicators are achieved and customer service expectations are exceeded**.**:

- Create a supportive, fun and engaged team of Customer Care Consultants by being a visible leader who leads by example.

**Some of the skills you will bring**:

- Previous experience leading a complex customer service team in a high-pressure environment.
- Proven ability to coach, mentor, and develop team members.
- Lead by example promoting our ‘customer first’ value.
- Focus on process improvements to ensure all KPI’s are met consistently.
- Thrive in a fast paced, ever-changing environment.

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Attractive Wesfarmers share plans every year
- Ability to purchase up to 4 weeks’ additional annual leave
- Regular team events, celebrations, birthdays, milestones and BBQs
- Further Wesfarmers discounted offers from over 300 corporate partners
- A range of diversity and well-being initiatives
- Paid parental leave
- Free onsite free parking and more

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**NEXT STEPS**

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