Collections Officer

2 weeks ago


Sydney, Australia Scottish Pacific Business Finance Full time

Banking & Finance
Credit & Collections

We're on the hunt for a Collections superstar with a passion for customer service excellence and a solutions focussed approach to join us.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.

We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

How you'll make an impact:
In this role, you will use your experience in collections and passion for building relationships to support the Client Relations team in delivering the best possible service to our clients.

You will support our lending by building a strong and trusting relationship with our clients and debtors, conducting verification calls and managing debtor risk.

What you'll do:

- Carry out accurate verification calls to perform due diligence on client’s debtor accounts to support our lending
- Provide exceptional client service to clients, debtors and other stakeholders
- Building strong trusting relationship and intimacy with clients and debtors
- Confirm debtor balances, verify goods and services received and gather information to ensure compliance requirements are met.
- Manage debtor risk through prompt disapproval of invoices which are deemed likely to be uncollectable
- Monitor risk by detecting and rectifying potential client breaches of policy
- Identify and report matters that may be of a fraudulent nature and/or present a credit risk
- Perform collect outs as and when required

What you’ll bring with you:

- Previous experience in collections or debt recovery
- A passion for customer service excellence
- Excellent communication skills both verbal and written
- Strong ability to work as a member of a team
- Strong eye for detail with an excellent level of initiative and problem-solving skills
- Excellent time management and prioritisation skills

What We Bring:

- An opportunity to gain valuable experience with guidance and mentorship from leading industry experts.
- We support all types of flexible working that allow you to balance your work, your life and your passions.
- Wellness benefit centred around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
- Birthday leave.
- Leave incentive policy
- Mental Health Relief Day
- Paid Parental Leave
- Collaborative and inclusive culture - everyone is friendly and happy to help
- Support of ongoing professional development and professional certifications
- Charity events with all donations doubled by the company + 2 days volunteer year per annum.
- _


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