Collections Officer

2 weeks ago


Sydney, Australia Fuse Recruitment Full time

Collections Officer
- **Location**:

- Sydney - New South Wales
- **Work Type**:

- Permanent
- **Salary**:

- AU$70000 - AU$80000 per annum + Super
- **Reference**:

- 22377
- **_Our client is an Australian-based non-bank lender specialising in finance for primary assets including transport, construction, materials handling and earthmoving equipment._***

As a Collections Specialist, you are pivotal in providing collections support to the business to deliver greater cash flow/reduce bad debts and align to the company goals in reducing churn, risk and re-work. Working within an assigned portfolio, you will maintain the quality of actions on accounts in line with policies and procedures, industry codes of conduct, legislation, and other relevant laws.

**What are the benefits?**
- Competitive Salary Package
- Strong team-based culture with ongoing training and support.
- Flexible working from home arrangements
- Long-term career available with opportunities to grow within the business
- Modern office environment.

**What you will be doing**:

- Conduct outbound and inbound collection calls in high volumes
- Successfully identify customers experiencing financial hardship
- Identify and recommend customers for alternative Collection activities, e.g. repossessions, field calls, legal action, etc.
- Take end-to-end accountability for accounts assigned to you
- Achieve and exceed individual and team targets each month
- Understand and comply with all regulatory requirements and quality standards
- Strong attention to detail and integrity

**What do you need?**
- Experience in a collections environment assisting and responding to those in debt
- Experience in a customer service environment either over the phone or face to face, in a values-based organisation
- Exceptional communication and interpersonal skills
- The willingness to go “above and beyond” for our customers
- Solutions-focused and the ability to make decisions to resolve a customer’s financial situation
- The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations

**_At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you_**_ _**

**_If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role_**_ _**

SCR-kayla-price



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