Collections Officer

2 weeks ago

North Sydney, Australia Pacific National Full time

**Collections Officer**
- ** North Sydney based, permanent role**:

- **Work for Australia’s largest private rail freight company**:

- **Join a supportive and collaborative team**:

- ** Work for a large, essential service critical to the Australian economy**

**_ Pacific National is committed to diversity in our workforce and encourages women and First Nations people to apply._**

**About the role**

Do you enjoy working in a busy environment where what you do really makes a difference? We are seeking Collections Officers to join our established Finance Shared Services team at Pacific National, who are responsible for Accounts Payable and Accounts Receivable. Reporting to the Credit Lead, the Collections Officer ensures all collection and debtor related activities are managed in a timely and effective manner, with reference to the following organisational objectives; maximising of cashflow, minimising the risk of bad debt, and to agreed KPIs.

Key responsibilities include:

- Build and maintain strong relationships both inbound and outbound with our customers;
- Successfully provide quality resolution of disputed accounts;
- Establish “win win” strategies through effective negotiation techniques;
- Quickly develop the ability to operate a variety of collection systems and demonstrate the ability to think laterally in the achievement of outcomes;
- Ensure all collections commentary is accurately captured and maintained.
- Monitor and analyse collection trends in the Debtors Ledger, and proactively identify and resolve issues which may result in payment delays.
- Regular reporting to management on the status of outstanding debts and actions taken to date to collect on those debts.
- Conduct all collections activities in line with the appropriate legislation and guidelines (ACCC/ASIC/Trade practices Act);
- Build relationships with external and internal customers to streamline the collections and query resolution process.

**About you**

As an experienced Collections Officer operating in a high volume environment, you will have the ability to strike a balance between maintaining trustful relationships and guaranteeing timely payments. A strong communicator, you will have attention to detail, a natural problem solving ability and be results driven. Intermediate level skills in the Microsoft Office Suite, specifically Excel are required for the role, whilst you will ideally have exposure to large scale ERP Systems such as Peoplesoft or SAP. You will be a great team player who loves working with customers and internal teams alike.

**The benefits**

We value diversity, inclusion, collaboration and the contribution of each of our employees. Working for us will enable you to take ownership of your career and gain access to the following benefits:

- Opportunities for growth and career development
- Opportunities to join our I&D employee committees
- Recognise, celebrate and achieve via our Achievers program
- Access to mentoring programs
- Flexible working arrangements
- 12 weeks paid parental leave for primary carer at full pay following 12 months of service
- Opportunity to purchase additional annual leave
- Provision of Salary Continuance Insurance
- Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more
- We are proud to be a WORK180 Endorsed Employer for women.

**About us**

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.

We are seeking applicants who share our values: Make it simple, Share more, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with, and play an important part in motivating us all to do our best work.

**Closing date**

Applications close on 8th March 2023.

**Next steps**

Are you ready to be part of our future?

To apply, please click on the 'Apply' button below and follow the prompts.

**Home Safely Every Day - Pacific National’s top priority is getting you home to your family safely every day.

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