Customer Service Contact Officer

4 weeks ago

Darebin, Australia City of Darebin Full time

$65,307.32 per annum + super
- Permanent, full time
- Rewarding community facing work

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs.

The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
The Customer Service Contact Officer delivers service to Darebin Libraries’ diverse community and assists them in accessing our collections and services.

This role primarily responds to enquiries received via the Darebin Libraries ‘Contact Us’ service, and through customer service desk shifts.
- Deliver high quality customer service via the telephone and digital platforms.
- Undertake customer service desk shifts in a self-service library environment.
- Reconcile Darebin Libraries daily cash and EFTPOS takings.
- Provide administrative support for Library campaigns, services events and more.
- Publish content online using platforms such as Eventbrite and Facebook.

**Skills & Experience**
- Experience in a call centre, helpdesk or customer service environment
- Proficiency using a range of computer software and digital devices
- Experience in cash handling

**Culture**
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

Contact Tamara Coles, Team Leader Community Engagement on 8470 8043 or 0412 983 271 for a confidential discussion.

**Applications close on Tuesday 23 May at 11.30pm.**
- Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. _
- To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. _
- All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy._

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