Current jobs related to Team Leader Customer Service - Darebin - City of Darebin

  • Team Leader Customer Service

    3 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, full time - Salary $103,547 plus super - Monthly RDO At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate...

  • Team Leader Civic Services

    7 days ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full Time - Salary $97,480 plus super - Convenient Preston Central location, close to public transport Lead a dedicated team to manage the venue hire operations of the Preston City and Shire Halls, and deliver effective and responsive civic support services to the Darebin Municipal Offices at Preston. - Permanent, Full Time - Salary $97,480 plus...

  • Customer Service Officer

    3 months ago

    Darebin, Australia City of Darebin Full time

    Various Positions, Full-Time / Part-Time (Band 4, starting from $70,144.36, pro-rated for part time) - Casual (Band 4, hourly rate $44.372) - Flexibility is available for the days/hours worked Various positions - Full-time/Part-time (Band 4, starting from $70,144.36, Pro-Rated for part-time) - Casual (Band 4, hourly rate $44.372) Flexibility is available...

  • Customer Service Officer

    2 weeks ago

    Darebin, Australia City of Darebin Full time

    Various positions, Part-Time and Casual - Part-Time (Perm & Temp) Band 4, $74,824.36, Pro-Rated. - Casual (Band 4, hourly rate $47.333) **Various positions** - Part-Time (Perm & Temp) Band 4, $74,824.36, Pro-Rated. - Casual (Band 4, hourly rate $47.333) **About Darebin City Council** Located in Melbourne’s northern suburbs, Darebin City Council is home...

  • Team Leader Marketing

    6 days ago

    Darebin, Australia City of Darebin Full time

    Permanent, Part-time position - $97K + super per annum (pro rata 0.8 EFT) - Creative and supportive work environment Be part of a unique, creative team! Design and deliver the marketing and communications plan for the City of Darebin’s Arts portfolio, including its performing arts, festivals and visual arts services. This role will lead a cohesive,...

  • Education Team Leader

    3 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, full time - Salary - $92,369 plus super - Location in a beautiful environment, close to public transport Bundoora Park Farm is seeking an energetic and innovative Education Team Leader to lead and direct our enthusiastic Education Team in Bundoora Park, a Darebin City Council regional park. Bundoora Park Farm is a space that brings together...

  • Team Leader Library Collections

    1 week ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full time (including fortnightly RDO) - Salary $97,480 plus super - Library branches are easy to get to via public transport, bicycle or car Darebin Libraries has an exciting leadership role that will be responsible for leading the Collections Team to maximise opportunities for lifelong learning and enhance customer satisfaction with the library...

  • Team Leader Social Connection

    1 month ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full Time - Salary circa 97k plus super - Convenient Northcote location, close to public transport About Darebin City Council Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The...

  • Team Leader Local Laws

    3 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full Time - Salary - Circa $103,547K per annum + Option of RDO + Super 11% - Preston location, close to public transport, work-from-home supported. We are seeking a dynamic Team Leader Local Laws and Animal Management with a demonstrated ability to integrate outstanding Customer Experience (CX) strategies into operational frameworks. The role...

  • Operations Team Leader, Bundoora Homestead Art

    4 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, part time position - Circa $75K (pro rata) 0.6EFT - Creative and supportive work environment Be part of a unique creative space! Help shape the visual arts offering at Darebin City Council in this exciting role working with Council’s cultural collections, and its public art gallery, Bundoora Homestead Art Centre. At Darebin, diversity, equity,...

  • Customer Resolution Manager

    2 weeks ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full Time - Competitive salary, Band 7 - $109,139 - Convenient Preston location, close to public transport We are on an exciting journey to improve customer experience and deliver positive customer outcomes. An experienced Customer Resolution Manager you will partner with the organisation to lead best practice complaint management and provide...

  • Education Program Leader

    3 months ago

    Darebin, Australia City of Darebin Full time

    Employment type - Casual - $41.31 per hour - Located within Bundoora Park At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps...

  • Customer Resolution Officer

    3 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, full time - Competitive salary circa $103k - Convenient Preston location, close to public transport At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied...

  • Strategic Leader of Operations

    2 weeks ago

    Darebin, Australia City of Darebin Full time

    Permanent, Full Time - $109K + Super - Part of the Arts Precincts team, incorporating the Northcote Town Hall Arts Centre and Darebin Arts Centre. Be part of a unique, creative team! Coordinate and manage the Northcote Town Hall Arts Centre, a performing arts venue known for delivering a high-profile arts program, to ensure that customer services,...

  • Casual - Venue Services Officer (Foh)

    4 months ago

    Darebin, Australia City of Darebin Full time

    Rostered casual hours as required - Band 3, $40.79 p/hour - Northcote Town Hall Arts Centre and Darebin Arts Centre Location **About City of Darebin** Located in the northern suburbs of Melbourne the City of Darebin has a population of 161,609. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan...

  • Expression of Interest Casual

    3 months ago

    Darebin, Australia City of Darebin Full time

    Rostered casual hours as required - $41.31 p/h - Northcote Town Hall Arts Centre and Darebin Arts Centre Location **About City of Darebin** Located in the northern suburbs of Melbourne the City of Darebin has a population of 161,609. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne and...

  • Senior Legal Manager

    3 weeks ago

    darebin, Australia Victorian Aboriginal Legal Service Full time

    Job DescriptionJob Title: Principal Managing LawyerJob Summary: We are seeking a highly experienced and skilled Principal Managing Lawyer to lead our Wirraway specialist litigation unit. The successful candidate will be responsible for the strategic development and operational management of the unit, including supervising and coordinating the work and staff...

  • Duty Manager

    4 weeks ago

    Darebin, Australia City of Darebin Full time

    Casual Position - $44.37 an hour including 25% casual loading - Reservoir Leisure Centre At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived...

  • Business Support Officer

    1 month ago

    Darebin, Australia City of Darebin Full time

    Temporary Full-Time, 12 Month Role - Band 5 - $80,000 + Super - Convenient Preston location, close to public transport At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied...

  • Executive Assistant CEO

    4 months ago

    Darebin, Australia City of Darebin Full time

    Permanent, full time - Competitive salary circa $120k Plus super - Convenient Preston location, close to public transport **About Darebin City Council** Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and...

Team Leader Customer Service

3 months ago

Darebin, Australia City of Darebin Full time
Make a difference in this community-focused role

  • Permanent, full time, 35hour week with fortnightly RDO
  • Salary $ 92,369.16 plus super


About Darebin City Council Located in Melbourne's northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs.

The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role

  • Engage with the Darebin community to creatively and collaboratively enhance library services and ensure we have welcoming library spaces.
  • Develop and implement customer experience initiatives that prioritise inclusion, equity and respect for all
  • Manage, lead and develop the Customer Service Team and support the team through change (up to 10 direct reports and approximately 30 secondary reports including casual library officers)
  • Provide operational and branch leadership, while efficiently managing operational resources.
  • Agreement to work one evening shift per week as a part of standard hours, and agreement to work a minimum of one rostered Saturday and one rostered Sunday shift in each 8week cycle. Time in Lieu or additional pay, as relevant, applies to weekend work.

Skills & Experience

  • Experience in customer service or experience and/or delivery of communityfocussed services or programs and/or project management
  • Experience in team management and leadership (change management an advantage)
  • The ability to learn and develop new systems of work and to maintain positive working relationships with diverse stakeholders
  • Strong organisational and communication skills

Culture

As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence.

We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve.

We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.


Benefits

We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.


How to Apply
We're happy to adjust our recruitment process to support your accessibility needs.

Contact Amanda Kerley Coordinator Customer Service and Engagement on for a confidential discussion.

Applications close on Monday 3 April 2023 at 11.30pm.

  • Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough 'Safety Screening' processes apply. _
  • To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. _
  • Council requires all employees to be fully vaccinated against COVID19 as outlined in the Staff Covid19 Vaccination Policy._