Marketplace Support Manager

2 weeks ago

Hawthorn East, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

About the role

Bunnings Marketplace connects trusted third-party sellers with our customers to offer an even broader assortment of Home Improvement & Lifestyle products.

This is an exciting role where you will work closely with the Marketplace team, internal support functions and 3rd party partners, to develop and build one of the best Marketplaces in Australia.

As a Marketplace Support Manager, you will play an integral role in driving growth across your seller partner portfolio and categories, expanding the product range and ensuring the best shopping experience for our customers. You will develop strong and sustainable relationships with external partners and work closely with internal teams to deliver outstanding results.

What's involved:

- Analyse data to understand key performance indicators and develop action plans to maximise opportunities and/or manage performance
- Drive actions and initiatives to continuously improve customer experience
- Work closely with the Business Development Managers to ensure new sellers are launched in a successful manner
- Develop strong and sustainable partnerships with local and multi-national sellers
- Have input into the development, implementation, and management of key strategic plans
- Ensure that category and product specific promotional programs are developed and implemented with key partners and internal stakeholders

Who we’re looking for

Having previous experience in a Category Manager or Account Manager role within a Marketplace environment you will be a fantastic communicator, who loves to collaborate and build strong relationships with seller partners.

You will be passionate about eCommerce and have a well-developed working knowledge of online marketplaces, supporting systems and processes.

You’ll have an entrepreneurial mindset and a drive to challenge the status quo to deliver great results.

You’ll need:

- Previous experience in an ecommerce / Marketplace role working across category/sellers
- Experience with SAAS - Mirakl or related platform experience is desired
- Excellent planning and organisation skills
- Great problem solving skills
- Well-developed stakeholder management skills
- Bachelor’s Degree in: Business/Commerce/Marketing/Technology or equivalent will be advantageous

You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.
- reference check stage, you may be required to submit a_
- police check. If your search returns a criminal record,_
- Bunnings will assess whether the record impacts your_
- ability to perform the key requirements of the role._

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