Head of Nominal Insurer

6 months ago

Sydney, Australia QBE Insurance Group Limited Full time

Head of Nominal Insurer

**Primary Details**
Time Type: Full time

Worker Type: Employee

Oversee the management and development of the NSW Nominal Insurer Claims Operations, with a focus on further developing the customer experience, and driving the claims strategy to support QBE's strategic direction.

**Head of Nominal Insurer
- Permanent hybrid position.
- 18 weeks equal paid parental leave (with super)
- Matched Super contributions

**The opportunity**

Drive and uplift a culture of performance, service, and agility within our NSW Workers Compensation business. Everything starts with you so make your mark.

**Your new role**

It's an exciting time to be joining our Managed Fund Claims business. Our Head of Nominal Insurer holds a critical leadership role within QBE and the NSW workers compensation industry. The role is tasked with driving a positive, high-performance culture with end-to-end accountability for financial, operational, customer and people outcomes in QBE's Nominal Insurer operation. Your leadership and strategic input will be essential in driving continuous improvement initiatives to optimise the overall claims experience for all stakeholders.

More importantly, your role will focus on:

- Claims performance: Achieve targeted performance to quality and outcome measures as agreed with our customers
- Customer experience: Delivering a fair and empathetic approach to claims service delivery
- Drive the claims strategy to support QBE's overall strategic direction.
- Work closely with icare, regulators, brokers, and industry groups to influence policy for best practice
- Embed a culture of risk management & compliance throughout the team.
- Foster strong cross-functional relationships with internal stakeholders including Claims, Underwriting, Partnerships, and the Managed Fund Claims Senior Leadership Team.
- Define the Nominal Insurer team culture through your people-centred approach to Leadership.

**About you**

With people and customers at the heart of everything you do, our Head of Nominal Insurer will bring a wealth of knowledge to the position. More specifically, you will bring:

- Extensive experience in a Senior Leadership role within Workers Compensation, personal injury, or life insurance
- Experience working with icare and industry bodies, with an exceptional track record in managing strategic customer relationships.
- An ability to define and deliver financial performance, KPI's, performance strategies and business plans across diverse working groups.
- A focus on compliance and the relevant understanding of auditing, reporting and feedback to drive performance.
- An agile mindset to business management and continuous improvement.
- A forward-facing approach to your day to day - willing to communicate and collaborate with all stakeholders.

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ work

  • Executive Manager, Group Insurance

    6 months ago

    Sydney, Australia Westpac Group Full time

    Permanent - Sydney / Hybrid work Insurance background required **How will I help?** Join Westpac’s Group Insurance team as an Executive Manager to support the management and implementation of Westpac’s Group Insurance program. Reporting to the Head of Group Insurance, you will contribute to the Group’s insurance strategy including how to optimise...

  • Executive Manager, Group Insurance

    6 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Executive Manager, Group Insurance - Permanent - Sydney / Hybrid work - Insurance background required **How will I help?** Join Westpac's Group Insurance team as an Executive Manager to support the management and implementation of Westpac's Group Insurance program. Reporting to the Head of Group Insurance, you will contribute to the Group's insurance...

  • Head of Risk

    6 months ago

    North Sydney, Australia Zurich Insurance Full time

    **A new adventure awaits** At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our...

  • Head of Business Development

    3 months ago

    Sydney, Australia Art Gallery of NSW Full time

    **Ongoing** - **Full-time** - **Sydney CBD - The Domain** - **Clerk Grade 11/12** - **Total Remuneration Package up to $182,661** - **Salary range ($139,787 to $161,663)** Established in 1871, the Art Gallery of New South Wales is located in Sydney’s The Domain adjacent to the Royal Botanic Garden and near the Central Business District, the Gallery...

  • Head of Placement, Global Corporate, Australia

    6 months ago

    Sydney, Australia Aon Corporation Full time

    Posting Description: - Lead an impactful and driven Placement team, supporting some of Australia’s best-known brands - Join a core group of senior leaders within Commercial Risk in Australia, bringing content, capability and innovation to support our client delivery - Aon offers Hybrid working, Open to applicants in Sydney and Melbourne **Aon is in the...

  • Associate Relationship Manager, Banks and Insurance

    2 months ago

    Sydney, Australia Westpac Institutional Banking Full time

    **This role is a Parental Leave Cover Role for a 12-month period**: - **Opportunity to join Westpac’s Institutional Bank**: - **Sydney Based** **How will I help?** Westpac Institutional Bank (WIB) manages the financial needs of corporate, institutional and government clients that are based, or have interests in, Australia and New Zealand. The Banks...

  • Head of Technology, Coo

    5 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Head of Technology, COO **How will I help?** An exciting opportunity is available for a Head of Technology to join Westpac and lead the technology strategy for the Chief Operating Office, Consumer. This role will have dedicated focus and oversight to fulfill our regulatory, compliance and project management obligations. This role will act as the primary...

  • Head of Risk, Customer Solutions

    6 months ago

    Sydney, Australia Westpac Full time

    Head of Risk, Customer Solutions 46700 - Permanent - Sydney Reporting to the Head of Risk Customer & Corporate Services (CCS) and Divisional Risk, you will act as primary point of contact and risk partner to the General Manager Customer Solutions to provide end to end risk advice, oversight and challenge to their areas of responsibility. The role ensures...

  • Head of Financial Reporting

    6 months ago

    North Sydney, Australia Zurich Insurance Full time

    **How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?** **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our...

  • Head of Claims

    6 months ago

    Sydney, Australia HAYS Full time

    Newly created Head of Claims position within an established Insurance provider **Your new company** Be part of one of the world's biggest insurance providers! Our client pride themselves on being experts in the industry, with customer service and return clients being at the forefront. They are currently searching for an experienced underwriter to step up...

  • Associate, Banks

    6 months ago

    Sydney, Australia Westpac Institutional Banking Full time

    **Opportunity to join Westpac’s Institutional Bank**: - **Established career path and progression opportunities**: - **Sydney Based** **How will I Help?** Westpac Institutional Bank (WIB) manages the financial needs of corporate, institutional and government clients that are based, or have interests in, Australia and New Zealand. The Banks and...

  • Insurance Litigation Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Hooker & Heijden Full time

    OverviewH hooker & Heijden is an award-winning national law firm with a 60-year history and more than 430 staff. Our insurance & health team is headed up by 33 well-respected principals across six states, recognised throughout the insurance claims industry for producing high-quality advice and delivering exceptional service.

  • Associate, Banks

    6 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Associate, Banks & Insurance Team, ARM - **Opportunity to join Westpac's Institutional Bank**: - **Established career path and progression opportunities**: - **Sydney Based** **How will I Help?** Westpac Institutional Bank (WIB) manages the financial needs of corporate, institutional and government clients that are based, or have interests in, Australia...

  • Head of Placement, Global Corporate, Australia

    6 months ago

    Sydney, Australia Aon Full time

    Lead an impactful and driven Placement team, supporting some of Australia’s best-known brands Join a core group of senior leaders within Commercial Risk in Australia, bringing content, capability and innovation to support our client delivery Aon offers Hybrid working, Open to applicants in Sydney and Melbourne Aon is in the business of better...

  • Head of Finance Mortgages Lob

    6 months ago

    Sydney, Australia Westpac Full time

    **How will I help?** As the Head of Finance - Mortgages, you will lead and deliver the financial objectives of the Mortgage Line of Business (LOB) through partnering with the Managing Director, Mortgages and their Executive team, Divisional CFO and Heads of Finance across the Consumer, and Business & Wealth divisions. This key role must monitor all aspects...

  • Head of Insurance BD- ANZ

    2 months ago

    Sydney, Australia Amazon Full time

    DESCRIPTIONAre you passionate about the Insurance industry? Are you interested in shaping large-scale, cloud-based innovation with Insurance customers? Then you may be interested in joining our AWS Industry Business Development team to drive transformation and innovation at our largest customers in ANZ .Amazon Web Services (AWS) is a dynamic and rapidly...

  • Head of Construction

    3 weeks ago

    Sydney, Australia Aon Corporation Full time

    Posting Description: - Newly created, growth role to drive our Construction and Infrastructure portfolio - Align Construction operations with the company’s regional and global construction strategy - Full time permanent opportunity based in Sydney or Melbourne **Head of Construction, Australia** The Head of Construction, Australia will be responsible...

  • Head of Performance Management and Optimisation

    6 months ago

    Sydney, Australia Westpac Institutional Banking Full time

    **How will I help?** As the Head of Finance - Westpac Institutional Bank (WIB) Performance Management and Optimisation, you will lead the WIB Performance Management function accountable for the provision of timely, accurate and insightful information on financial performance to the WIB Executive Team and support the WIB CFO with the WIB finance change...

  • Insurance Business Growth Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spamil Full time

    About Sparke HelmoreSparke Helmore is an independent Australian law firm with a rich history and a strong commitment to its people, clients, and communities. Our company culture values diversity, celebrating the unique experiences and backgrounds of our employees.We are seeking a talented Insurance Business Growth Specialist to join our national Commercial...

  • Head of Marketing and Communications

    3 months ago

    Sydney, Australia Association of Independent Schools of NSW Full time

    Expand and share your knowledge, skills, and expertise by joining the Association of Independent Schools of NSW (AISNSW) as **Head of Marketing and Communications. **The role will develop and implement an effective Marketing and Communication strategy and play an influential role in building and maintaining AISNSW’s reputation and brand. **OUR...