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Engagement and Operational Support
3 months ago
APS Level 6
$92,970 - $104,883 + 15.4% superannuation
Sydney (Parramatta & Surry Hills) NSW, Hobart TAS, Canberra ACT, Brisbane QLD, Perth WA, Melbourne (Box Hill & CBD) VIC, Adelaide SA
**About the Aged Care Quality and Safety Commission**:
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
**About the Team**:
The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.
**The SIRS has 2 key components**:
incident management responsibilities
reportable incident obligations.
The 8 types of reportable incidents that must be reported to the Commission include:
Unreasonable use of force
Unlawful sexual contact or inappropriate sexual conduct
Psychological or emotional abuse
Stealing or financial coercion by a staff member
Neglect
Inappropriate use of restrictive practices
Unexplained absence from care / missing consumers
Unexpected death.
**The aim of SIRS is to**:
build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
require providers to review incident information to drive improvements in quality and safety
enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.
**SIRS team delivers on the aim by**:
assessing the actual or potential risk to the safety, health, wellbeing and quality of life of a consumer and provider capacity and capability to address the risk.
acting in a timely, proportionate and coordinated manner if a provider is not demonstrating capability.
educating providers using the intelligence gathered from notifications.
ensuring notifications are recorded accurately into the business systems to produce meaningful intelligence.
**Position Duties**:
As an Engagement and Operational Support - Business Coordination Lead you will:
Analyse Commission data from several internal databases including liaising with the Intelligence & Analysis team to request time-sensitive data and making recommendations to the executive team based on data analysis.
Support the Assistant Director when they appear as a Subject Matter Expert for Sector Education workshops with providers.
Support the preparation of detailed reports, recommendations, and correspondence, including briefs to the Commissioner.
Manage reporting lines within the organisation, including updating organisational charts, facilitating communication between teams, and ensuring accurate reporting structures.
Support the Director and Assistant Directors in business planning activities, such as conducting research, analysing data, and preparing reports to inform strategic decision making.
Ensure effective management of the SIRA budget by monitoring expenses, preparing budget reports, and providing recommendations for cost-saving measures.
Assist in coordinating and delivering meetings, including scheduling, preparing quality materials including agendas and outcome statements, ensuring clarity, accuracy and adherence to organisational standards, arranging logistics and ensuring smooth facilitation of meetings.
Prepare and maintain accurate and well-organised documentation, including Senate Estimates, executive reports and briefings, including proper storage and accessibility of these documents.
Provide procurement and finance support, including drafting approvals and work orders, and submitting Austender request for quotes. Managing contracts and following up on invoice discrepancies. Attending to TechOne data entry and goods receipting.
**Position Eligibility Requirements (Selection Criteria)**:
To be successful in this role you will need to demonstrate the following:
A sound understanding of legislative, poli
