Case Manager, High Complexity

2 months ago

Newcastle, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Provide timely and accurate claims management support on high complexity claims

Case Manager
- 18 weeks paid parental leave - super included.
- Retail and Insurance Discounts from Day 1
- Hybrid positions available in Newcastle

The opportunity

We’re growing and we want you along with the journey - make a positive difference in people’s lives and grow your technical expertise in Workers Compensation.

Your new role

At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, you will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

Our Case Managers work collaboratively to grow and achieve not only for their injured workers, but for themselves. There’s always something new to learn and with that comes more opportunity. Your career at QBE — let’s make it happen

The key activities of our Case Managers Include:

- Effectively set expectations, communicate and educate injured workers and their employers
- Work in partnership with the injured worker and their employer to manage their journey in returning to work
- Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
- Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes

We’re all about setting you up for success

Your first four weeks are focused on establishing a solid foundation for success - our Q-Start program is delivered hybrid, 3 days in office, and will set you up with all the knowledge to begin your career in workers compensation. From there you'll work through on the job, buddy led training in line with iCare's Professional Standards Framework

About you

You genuinely care about the work you do, delivering an informed, customer
- centric service with empathy and patience. To be successful in this role, you will also bring:

- Experience in a case management, workers compensation and/or allied health environment or similar
- Experience working under relevant policies and procedures, which may include legislation.
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A resilient approach to your work, maintaining a positive and optimistic response to all challenges
- A collaborative, person-centred approach to your work

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

QBE recognise the value of diverse perspectives and experience.

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