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Tmf Case Manager-3

1 month ago

Newcastle, Australia QBE Insurance Group Limited Full time

TMF Case Manager-3

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Case Manager
- 2 fixed term contracts available
- Hybrid role - 2 days in office 3 days working from home.

**The opportunity**

We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers Compensation.

**Your new role**

At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

Our Case Managers work collaboratively to grow and achieve not only for their injured workers, but for themselves. There's always something new to learn and with that comes more opportunity. Your career at QBE - let's make it happen

The key activities of our Case Managers Include:

- Effectively set expectations, communicate and educate injured workers and their employers
- Work in partnership with the injured worker and their employer to manage their journey in returning to work
- Ensure timeframes and compliance measures are adhered to in line with legislation and company policy
- Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes

**We're all about flexibility**

From where you work to what you wear, we trust you to focus on delivering results. QBE's hybrid working model empowers you to make the most of your day. The first four weeks of our Q-Start Program are focused on establishing a solid foundation for success, so during these four weeks you'll need to attend the office regularly. After this, you'll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.

**About you**

You genuinely care about the work you do, delivering an informed, customer
- centric service with empathy and patience. To be successful in this role, you will also bring:

- Experience in a case management, workers compensation and/or allied health environment or similar
- Experience working under relevant policies and procedures, which may include legislation.
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A resilient approach to your work, maintaining a positive and optimistic response to all challenges
- A collaborative, person-centred approach to your work

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

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