Case Manager
6 months ago
Primary Details
Time Type: Full time
Worker Type: Employee
Case Manager - Managed Fund Claims
The Opportunity- Make a positive difference supporting our customers- Competitive salary + bonus + benefits on offer including flexible work arrangements- Permanent role with career development prospects
Your new role
This is an exciting opportunity to join us at QBE during a growth phase in our NSW workers compensation division - especially out TMF business.
As a Case Manager you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under the NSW Workers Compensation scheme. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.
The role of a Case Manager will see you return people to health and work with empathy, expertise and act as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals.
The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.
Managing a portfolio of workers compensation claims in line with scheme regulation, you will be empowered to take a holistic case management approach to provide positive customer connections.
Key activities as a Case Manager include:
- Effectively set expectations, communicate and educate injured workers and their employers- Work in partnership with the injured worker and their employer to manage their journey in returning to work- Ensure timeframes and compliance measures are adhered to in line with legislation and company policy-
- Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes
We’ll support you to build expertise and grow your career
Whether you have previous experience or you’re new to the workers compensation industry, our comprehensive New Starter Pathway training program and ongoing coaching will set you up for success. This begins from the very first day of your employment, providing you the support you need to grow your expertise and progress your career over four proficiency levels from Foundational to Intermediate, Advanced and Expert.
We’re all about flexibility
From where you work to what you wear, we trust you to focus on delivering results. QBE’s hybrid working model empowers you to make the most of your day. The first four weeks of our New Starter Program are focused on establishing a solid foundation for success, so during these four weeks you’ll need to attend the office regularly. After this, you’ll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.
About you
You genuinely care about the work you do, delivering an informed, customer
- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.
You will also have:
- Professional experience in a fast-paced, customer-centric environment- A high degree of influencing skills, partnered with strong written and verbal communication skills- A resilient approach to your work, maintaining a positive and optimistic response to all challenges- Excellent time management and prioritisation skills- A flexible and service-orientated approach- A keen willingness to learn with a proactive and positive attitude
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE — let’s make it happen
**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- Hybrid working which blends working from home and in the office to enhance your work/life balance- Fle
-
Case Manager
5 months ago
Newcastle, Australia Lifestyle Solutions Full time**Case Manager**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Full Time Permanent- **Case Manager | Islington, NSW**: - **Child & Family Services**: - **Join an industry leader** Our team in Tamworth is looking for an experienced Case Manager to join our team! We are seeking a resilient team member who is looking to take on the next challenge...
-
Case Manager
6 days ago
Newcastle, Australia EML Full timeEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...
-
Case Manager
1 month ago
Newcastle, Australia EML Group Full timeCase Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us...
-
Case Manager
1 month ago
Newcastle, Australia EML Full timeEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...
-
Hsp Case Manager
7 months ago
Newcastle, Australia SSI Full timeSettlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...
-
Psp Case Manager
6 months ago
Newcastle, Australia Samaritans Full timePermanency Support Program - Case Manager Full Time max-term contract until June 2026 This role is paid under the Social, Community, Home Care & Disability Services Award 2010- Level 5 **About the opportunity** As a Case Manager with Samaritans you will develop and implement case plans for children and young people in care, working closely with young...
-
Therapeutic Case Manager
3 months ago
Newcastle, Australia Lifestyle Solutions Full time**Therapeutic Case Manager - Tamworth**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Tamworth & North West NSW, NSW, Australia, 2340- Full Time Fixed Term- **Therapeutic Case Manager (Tamworth)**: - **Child & Family Services**: - **Join an industry leader**: - Our team is looking for an experienced Case Manager to join our team! We are seeking...
-
Trainee Case Manager
7 months ago
Newcastle, Australia HAYLO People Full timeMove into the industry that is focused on helping others and gain full training! - Use your nursing, customer service, healthcare skills to retrain in a new field! - $70,000 - $75,000 + Super + flexible working from home arrangements! Use your existing healthcare, nursing or medical customer service skills with your high levels of empathy to make a...
-
Trainee Case Manager
7 months ago
Newcastle, Australia HAYLO People Full timeMove into an industry that is focused on helping others and gain full training - Newcastle CBD Based Role - Permanent full-time opportunity with work-from-home flexibility Use your skills in healthcare, nursing or medical customer service to transition into a Trainee Case Management role. Full training provided! - Move into an industry that is focused on...
-
Case Manager
4 weeks ago
Newcastle, Australia Samaritans Full time**Case Manager -Brighter Futures** - Max-term Full-time contract until 30/06/2025 - This role is paid under the SCHADS award - Level 5 **The Opportunity** We are currently looking for an energetic and experienced **Case Manager** to join our Brighter Futures team. This exciting position involves providing intensive case work for families with children,...
-
Case Manager, High Complexity
4 months ago
Newcastle, Australia QBE Insurance Group Limited Full timeCase Manager, High Complexity **Primary Details** Time Type: Full time Worker Type: Employee Provide timely and accurate claims management support on high complexity claims **Case Manager** - 18 weeks paid parental leave - super included. - Retail and Insurance Discounts from Day 1 - Hybrid positions available in Newcastle **The opportunity** We're...
-
Tmf Case Manager-3
7 months ago
Newcastle, Australia QBE Insurance Group Limited Full timeTMF Case Manager-3 **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. **The opportunity** We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...
-
Case Worker
6 days ago
Newcastle, Australia St Vincent de Paul Society NSW Full time**Opportunity to make a difference in a purpose-led organisation**: - **SCHCADS Award: hourly rates range from $39.26 to $42.25 + super**: - **Generous salary packaging tax-free benefits| increases pay package to up to 15k** The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and...
-
Case Management Administration
5 months ago
Newcastle, Australia Lifestyle Solutions Full time**Case Management Administration**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Full Time Fixed Term- - **Full-Time**: - **Islington, Newcastle**: - **Join an Industry Leader** We have an exciting opportunity for a Case Manager Administrator to join our friendly and high performing team located in Newcastle, NSW. The purpose of this role is to...
-
Case Manager
2 days ago
Newcastle, Australia Samaritans Full timePermanency Support Program - Full Time max-term 12-month contract - This role is paid under the SCHADS - Level 5 T**he opportunity** The Case Manager is responsible for providing professional and accountable case management for children and young persons, their family and carers in the Samaritans Permanency Support Program. In addition, Case Managers are...
-
Investigations Case Manager
4 months ago
Newcastle, Australia EML Group Full timeInvestigations Case Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...
-
Case Manager, High Complexity
4 months ago
Newcastle, Australia QBE Full timePrimary Details Time Type: Full time Worker Type: Employee Provide timely and accurate claims management support on high complexity claims Case Manager - 18 weeks paid parental leave - super included. - Retail and Insurance Discounts from Day 1 - Hybrid positions available in Newcastle The opportunity We’re growing and we want you along with the...
-
Injury Management Case Specialist
7 months ago
Newcastle, Australia NSW Government -TAFE NSW Full time**BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.** - Be part of a?value driven organisation that supports flexible working and offers work life balance - 3 x Permanent Full Time Opportunities available - Location negotiable within NSW (pending campus availability) TAFE NSW is dedicated to meeting the evolving needs of the NSW economy and...
-
Tmf Case Manager-3
7 months ago
Newcastle, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee **Case Manager** - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. **The opportunity** We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...
-
Tmf Case Manager-3
7 months ago
Newcastle, Australia QBE Full timePrimary Details Time Type: Full time Worker Type: Employee Case Manager - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. - The opportunity We’re growing and we want you along with the journey - make a positive difference in people’s lives and grow your technical expertise in Workers Compensation.- Your new...
