Case Manager

5 months ago

Newcastle, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Case Manager - Managed Fund Claims

The Opportunity- Make a positive difference supporting our customers- Competitive salary + bonus + benefits on offer including flexible work arrangements- Permanent role with career development prospects

Your new role

This is an exciting opportunity to join us at QBE during a growth phase in our NSW workers compensation division - especially out TMF business.

As a Case Manager you will have the opportunity to do your best work as you take on responsibilities for the end-to-end management of claims under the NSW Workers Compensation scheme. You will assist injured workers with their injury management and return to work plans whilst maintaining relationships built on trust with all stakeholders involved.

The role of a Case Manager will see you return people to health and work with empathy, expertise and act as the key point of contact for stakeholders, including injured workers, their employers, doctors, and other medical professionals.

The goal is to seek the best possible outcome for all parties involved, whilst supporting them through what is often an emotionally challenging time.

Managing a portfolio of workers compensation claims in line with scheme regulation, you will be empowered to take a holistic case management approach to provide positive customer connections.

Key activities as a Case Manager include:
- Effectively set expectations, communicate and educate injured workers and their employers- Work in partnership with the injured worker and their employer to manage their journey in returning to work- Ensure timeframes and compliance measures are adhered to in line with legislation and company policy-
- Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes

We’ll support you to build expertise and grow your career

Whether you have previous experience or you’re new to the workers compensation industry, our comprehensive New Starter Pathway training program and ongoing coaching will set you up for success. This begins from the very first day of your employment, providing you the support you need to grow your expertise and progress your career over four proficiency levels from Foundational to Intermediate, Advanced and Expert.

We’re all about flexibility

From where you work to what you wear, we trust you to focus on delivering results. QBE’s hybrid working model empowers you to make the most of your day. The first four weeks of our New Starter Program are focused on establishing a solid foundation for success, so during these four weeks you’ll need to attend the office regularly. After this, you’ll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections.

About you

You genuinely care about the work you do, delivering an informed, customer
- centric service with empathy and patience. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.

You will also have:
- Professional experience in a fast-paced, customer-centric environment- A high degree of influencing skills, partnered with strong written and verbal communication skills- A resilient approach to your work, maintaining a positive and optimistic response to all challenges- Excellent time management and prioritisation skills- A flexible and service-orientated approach- A keen willingness to learn with a proactive and positive attitude

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- Hybrid working which blends working from home and in the office to enhance your work/life balance- Fle

  • Case Manager

    4 months ago

    Newcastle, Australia Lifestyle Solutions Full time

    **Case Manager**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Full Time Permanent- **Case Manager | Islington, NSW**: - **Child & Family Services**: - **Join an industry leader** Our team in Tamworth is looking for an experienced Case Manager to join our team! We are seeking a resilient team member who is looking to take on the next challenge...

  • Case Manager

    1 month ago

    Newcastle, Australia Lifestyle Solutions Full time

    Case Manager | Islington, NSW Child & Family Services Join an industry leader Our team in Newcastle is looking for an experienced Case Manager to join our team! We are seeking a resilient team member who is looking to take on the next challenge in their career. You will be rewarded for your hard work and be part of improving the quality of life and...

  • Case Manager

    3 weeks ago

    Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time

    About the RoleSS&C Bluedoor Pty Limited is seeking a highly skilled Case Officer to join our team in the Global Investor and Distribution Solutions (GIDS) business unit. As a Case Officer, you will be responsible for managing insurance claims, assessing eligibility, and ensuring compliance with service level agreements (SLAs) and regulatory requirements.Key...

  • Case Manager

    4 days ago

    Newcastle, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Hsp Case Manager

    6 months ago

    Newcastle, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...

  • Psp Case Manager

    5 months ago

    Newcastle, Australia Samaritans Full time

    Permanency Support Program - Case Manager Full Time max-term contract until June 2026 This role is paid under the Social, Community, Home Care & Disability Services Award 2010- Level 5 **About the opportunity** As a Case Manager with Samaritans you will develop and implement case plans for children and young people in care, working closely with young...

  • Therapeutic Case Manager

    2 months ago

    Newcastle, Australia Lifestyle Solutions Full time

    **Therapeutic Case Manager - Tamworth**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Tamworth & North West NSW, NSW, Australia, 2340- Full Time Fixed Term- **Therapeutic Case Manager (Tamworth)**: - **Child & Family Services**: - **Join an industry leader**: - Our team is looking for an experienced Case Manager to join our team! We are seeking...

  • Trainee Case Manager

    6 months ago

    Newcastle, Australia HAYLO People Full time

    Move into the industry that is focused on helping others and gain full training! - Use your nursing, customer service, healthcare skills to retrain in a new field! - $70,000 - $75,000 + Super + flexible working from home arrangements! Use your existing healthcare, nursing or medical customer service skills with your high levels of empathy to make a...

  • Trainee Case Manager

    6 months ago

    Newcastle, Australia HAYLO People Full time

    Move into an industry that is focused on helping others and gain full training - Newcastle CBD Based Role - Permanent full-time opportunity with work-from-home flexibility Use your skills in healthcare, nursing or medical customer service to transition into a Trainee Case Management role. Full training provided! - Move into an industry that is focused on...

  • Case Manager, High Complexity

    3 months ago

    Newcastle, Australia QBE Insurance Group Limited Full time

    Case Manager, High Complexity **Primary Details** Time Type: Full time Worker Type: Employee Provide timely and accurate claims management support on high complexity claims **Case Manager** - 18 weeks paid parental leave - super included. - Retail and Insurance Discounts from Day 1 - Hybrid positions available in Newcastle **The opportunity** We're...

  • Tmf Case Manager-3

    6 months ago

    Newcastle, Australia QBE Insurance Group Limited Full time

    TMF Case Manager-3 **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. **The opportunity** We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...

  • Case Management Administration

    3 months ago

    Newcastle, Australia Lifestyle Solutions Full time

    **Case Management Administration**: - Newcastle, Maitland & Hunter, NSW, Australia, 2295- Full Time Fixed Term- - **Full-Time**: - **Islington, Newcastle**: - **Join an Industry Leader** We have an exciting opportunity for a Case Manager Administrator to join our friendly and high performing team located in Newcastle, NSW. The purpose of this role is to...

  • Investigations Case Manager

    3 months ago

    Newcastle, Australia EML Group Full time

    Investigations Case Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Case Manager, High Complexity

    3 months ago

    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Provide timely and accurate claims management support on high complexity claims Case Manager - 18 weeks paid parental leave - super included. - Retail and Insurance Discounts from Day 1 - Hybrid positions available in Newcastle The opportunity We’re growing and we want you along with the...

  • Workers Compensation Specialist

    21 hours ago

    Newcastle, New South Wales, Australia EML Australia Full time

    Company OverviewEML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey, fostering a learning culture that allows for continual investment in our employees.Job SummaryWe are seeking a Workers Compensation Specialist - Case Management to join our...

  • Injury Management Case Specialist

    5 months ago

    Newcastle, Australia NSW Government -TAFE NSW Full time

    **BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.** - Be part of a?value driven organisation that supports flexible working and offers work life balance - 3 x Permanent Full Time Opportunities available - Location negotiable within NSW (pending campus availability) TAFE NSW is dedicated to meeting the evolving needs of the NSW economy and...

  • Tmf Case Manager-3

    6 months ago

    Newcastle, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Case Manager - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. - The opportunity We’re growing and we want you along with the journey - make a positive difference in people’s lives and grow your technical expertise in Workers Compensation.- Your new...

  • Tmf Case Manager-3

    6 months ago

    Newcastle, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Case Manager** - 2 fixed term contracts available - Hybrid role - 2 days in office 3 days working from home. **The opportunity** We're growing and we want you along with the journey - make a positive difference in people's lives and grow your technical expertise in Workers...

  • Case Manager

    6 months ago

    Newcastle, Australia Samaritans Full time

    14 weeks paid maternity leave or 3 weeks paid parental pay - Salary Packaging on a range of everyday living expenses - Free access to our corporate Employee Assistance Program **Permanency Support Program - Case Manager** **Full Time contract until 30th June 2027** **Location: Newcastle** **This role is paid under the Social, Community, Home Care &...

  • Case Manager

    6 months ago

    Newcastle, Australia HAYLO People Full time

    Join a Business that looks after its People and Truly Cares - Flexible Hours & Work From Home 3 days a Week - Positive Team Culture working with Experienced Leaders & Specialists HAYLO People are a specialist recruitment agency within personal injury and have partnered with a well-known and people-focused insurer to support in this recruitment. Join a team...