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National Services Delivery Manager

4 months ago

Sydney, Australia Beaumont People Full time

**Full-time permanent role with an incredible NFP organisation**:

- **Newly created role with hybrid working arrangements**:

- **A highly competitive remuneration package**

**About Settlement Services International (SSI)**:
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, they support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Their programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

SSI's vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

**About the Role**:
The National Service Delivery Manager is a newly created role in line with organisational growth. In this exciting and critical role for the SSI Group, you will provide leadership and strategic direction for the employment programs and teams under SSI's Employment Services division and will be responsible for overseeing operations, performance, and successful delivery for dedicated contracts, regions, and sites that SSI delivers these programs in. You will engage with various stakeholders and continue to build strong relationships.

You will also have oversight for ensuring compliance in line with contractual guidelines, deeds, and quality management frameworks.

**A bit about you**:
***
To have success in the role you will have a can-do attitude and the ability to hit the ground running. You will bring adaptability and resilience and fresh ideas with your visionary approach. You will also have:

- Demonstrated experience and success in the delivery of government-contracted services and associated performance-related targets and quality management principles.
- Tertiary qualifications in Business Management, Leadership, or similar qualification desirable or be willing to work towards
- Commercial acumen with demonstrated experience in delivering on financial targets, increasing profitability, and achieving business growth.
- Demonstrated experience leading multiple programs to high quality, and leading diverse and dispersed teams
- High-level customer-centric approach and the ability to lead teams to achieve customer service standards, KPIs, and targets.
- Excellent communication skills, high-level negotiation skills, and persuasive ability.
- The ability to show empathy to job seekers, participants, and prospective clients.
- Good working knowledge of local, state, and national labour markets, and market trends.

**What’s in it for you**
- A role where you can utilise your leadership skills and collaborate with a variety of internal and external stakeholders
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.
- Competitive remuneration package
- For-purpose work supporting a dynamic team with a fantastic workplace culture.
- Flexible working arrangements including a 9-day fortnight

**Are you interested?**

*