Air Logistics Operational Care Supervisor

1 month ago

Melbourne, Australia Kuehne+Nagel Full time

We are looking for an experienced and motivated Air Logistics Operational Care Supervisor to join our team. This role is key in ensuring the operational requirements are met which will require working closely with the customer care teams to ensure customer satisfaction
** Your Role**: You will be driving our Operational Care team, enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met in a timely and efficient manner. These activities must all be in line with all relevant governance + regulatory requirements.
** Your Responsibilities**:

- To lead the OCC team, ensuring common goals and responsibilities are shared and tracked within team members accordingly.
- Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage the transportation of customer's cargo.
- To consistently ensure customer requirements are met through our operations, effectively communicate internally, and act on deviations.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
- To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the Customer Care Locations + Revenue Care Centres.
- To drive continuous improvement of processes + controls to improve service levels and efficiency.

**Your Skills and Experiences**:

- Strong customer and stakeholder relationship management focus
- Knowledge and experience working within the Air Logistics Industry
- Previous experience in a leadership role
- Excellent written and verbal communication
- Exceptional time management skills
- Problem solving mindset

**Good Reasons to Join**: We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours. We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Plans and is supported with both internal and external training opportunities. If you are looking for a career, not just a job then you are in the right place. #LI-DNI

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Frank Mistero

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