Data & Systems Customer Service Officer (Ir and

2 months ago

Melbourne, Australia Adecco Full time

Manage accurate and timely data set up
- Utilise your analytical skills to problem solve complex tasks
- Manage conflicting priorities in a fast-paced environment

The Data & Systems Customer Service Officer will manage the setup of data, ensuring the end-to-end assignment generation process supports accurate & timely payroll and billing processes.
**Client Details**

Where should we start? We are the world's leading recruitment expert with more than 32,000 passionate full-time employees in over 5,200 branches across 60 countries. We are committed to connecting organisations with the talent needed to make them succeed.

We help connect thousands of people from all different backgrounds and cultures with employment opportunities across the world. How? By developing innovative workforce solutions that are focused on the future. By providing an inspiring environment for our colleagues to thrive in. The Adecco Group combines the best brands in end-to-end HR services.

**Description**
- To manage the setup of data, ensuring the end-to-end assignment generation process supports accurate & timely payroll and billing processes
- Identify areas of continuous improvement within the assignments area that will encourage or accommodate change within the business and improve efficiency
- Provide support to front office and middle office teams to ensure successful Client implementations, including Customer, Billing, Order, Assignment setup
- Consultative & diagnostic approach to problem solving, investigation & resolution implementation.
- Case management between business lines & departments, accurately prioritising cases and ensuring SLA's are met

**Profile**
- Previous experience in IR, AR, and billing in a volume recruitment environment
- General understanding of payroll, billing industrial relations is ideal
- Strong attention to detail
- Ability to act under strong pressure and to prioritise efficiently
- Thinks critically and uses data/information to problem solve
- Anticipates and embraces change; navigates hurdles faced in a calm and positive manner
- Shows appetite to utilise current and new technology
- Initiates decision making with courage and energy to drive results

**Job Offer**

We empower our people to carve their own career paths their way. After all, it's only natural that a people-focused organisation should be focused on its own people too. We will offer all the training, tools, motivation, and inspiration you need to achieve exactly what you want from your career. If you can make an impact, we'll provide the career development opportunities you need to achieve your potential and thrive.

Adecco is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.

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