Customer Success Coach, Enterprise

3 weeks ago

Melbourne, Australia Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe depend on Culture Amp every day.

Culture Amp is backed by 12 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

**What You Bring to Our Camp**

Culture Amp is a fast growth organisation and you’ll be expected to learn quickly and be accountable for the success of your customers.
- To get there, you’ll bring a strong passion for collaborating with and helping others be successful, be it your customers or teammates.
- You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own.
- Your life experiences and knowledge will be unique, you’ll be encouraged to participate and bring diversity of thought to Culture Amp.
- Your background could be in a customer-facing role at a SaaS company such as Customer Success, Support, Account Management, or even first-hand experience in a HR, which would mean you are able to build empathy and become a trusted advisor to your customers.

**Your role at Culture Amp..**
- Partner with our Enterprise customers (1K+ employees) to advance their employee feedback & performance strategy.
- Leading strategic conversations with a customer and their Executive team (CPOs, Heads of People, Org Development etc) alongside a People Scientist or Account Manager, by leveraging your knowledge of key People and Culture topics to advise companies on their people strategies.
- Facilitate effective conversations and uncovering a customer’s needs and scoping the appropriate survey configuration and coaching their project management to ensure that they’re successful
- Proactively drive product adoption, retention and ultimately business outcomes across our Enterprise customers.
- Enabling customers in using the platform and more broadly, the domain of people and culture
- Freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance).
- Ensure customer success with collaboration of Product Support, Account Management, People Science, Marketing & Product.
- Resetting expectations with customers, by having challenging conversation, when appropriate.
- Nurturing and tracking renewal success and customer value in the CRM, and connecting with peers and being someone who communicates openly and tracks relevant information.
- Advance customer voice by providing feedback to the Product and Engineering team on where we can improve the platform to better solve our customers challenges.
- Contributing and leading continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all’).

**After 3 months you’ll**:

- Take ownership of your own Book of Business of key Enterprise customers in APAC, working collaboratively in our local Enterprise Customer Success team to ensure a smooth launch & ongoing high quality customer experience for our strategic customers
- Facilitate delivery of key customer journey points (Partnership Kick-Off, Feedback Strategy Review (Business Reviews), Project Meetings, Trainings etc)
- Have learned the core elements of the product (employee feedback, performance & development)
- Built internal relationships crucial to the successful delivery and retention of accounts, across customer and product teams
- Be contributing to and collaborating on projects, such as partnering with other teams to support with our growth

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Excellent parental leave and in work support programme, - for those families to be
- Fun and inclusive digital, and in-person events

Most importantly, an opportunity to really make a difference in people’s lives.

**Please keep reading...

  • Client Success Specialist, Enterprise

    4 weeks ago

    Melbourne, Australia Meltwater Full time

    Client Success Specialist, Enterprise - MelbourneMeltwater partners with the most recognised brands in Australia to deliver media monitoring, social listening and consumer insights. Our strategic focus for 2023 is to refine the solutions, services and operations to support and drive value to our Enterprise portfolio. The Client Success Specialist (CSS) is a...

  • Student Success Coach

    2 weeks ago

    Melbourne, Australia Swinburne Full time

    VET Student Support role within Swinburne University Part-time (0.8), 8-month fixed term position at our Hawthorn campus HEW 6 salary + 17% super About the Role   The Student Success Coach will be responsible for working closely with a designated cohort of incoming and continuing students to identify those in need of additional support in completing...

  • Student Success Coach

    2 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    The Student Success Coach will be responsible for working closely with a designated cohort of incoming and continuing students to identify those in need of additional support in completing their study program. This role involves developing Individual Learning Plans (ILPs) in collaboration with students, providing advising, mentoring, and monitoring of ILPs...

  • Customer Success Manager

    4 weeks ago

    Melbourne Airport, Australia Forescout Technologies Inc. Full time

    **What We Do**: Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing. In real time. And at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia Selligent Marketing Cloud Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold’s products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is...

  • Customer Success Lead

    6 days ago

    Melbourne, Australia FrankieOne Full time

    **The role**: You are a superstar customer success lead that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs. You...

  • Customer Success Manager

    7 days ago

    Melbourne, Australia Software AG Full time

    As a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers _your book of business_) in one or more of the Company's business units (IoT &...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia Strata Results Recruitment Full time

    Key role in a leading-edge communication tech firm. - Flexible work, inclusive culture, and growth opportunities. - Champion diversity in a progressive, supportive environment. **The Company** We are working with a top-tier company that is committed to shaping a world that communicates in a more human and empathetic manner. For over 20 years, this company...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Trellix Full time

    Job Title:Customer Success ManagerRole Overview: To manage high touch and high value accounts yet To make sure that customer health and adoption are green COMPANY OVERVIEWTrellix is a global company redefining the future of cybersecurity. The company's open and native extended detection and response (XDR) platform helps organizations confronted by today's...

  • Customer Success Manager

    4 weeks ago

    Melbourne Airport, Australia Forescout Technologies Inc. Full time

    **What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Australia Trellix Full time

    Senior Customer Success ManagerLead Software Engineer/ Senior Tech LeadSoftware EngineerManager / Senior Manager Program ManagementAdministrative SupportProfessional Service Solution ConsultantSenior Customer Success ManagerSenior Customer Success ManagerCustomer Success ManagerDemo SpecialistCustomer Success ManagerProduct Certification Program...

  • Customer Success Lead

    4 weeks ago

    Melbourne, Australia REA Group Full time

    Customer Success Lead - Experience hybrid working arrangements in a flexible environment - Permanent role based in Melbourne We're REA - REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious...

  • Customer Success Manager

    6 days ago

    Melbourne, Australia Commonwealth Bank Full time

    **Customer Success Manager (Payments / eComm)** **See yourself in the team**: We support our customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. The eCommerce Product Team, is accountable for the development and optimisation of online acquiring...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia Justified Talent Pty Ltd Full time

    **Work from anywhere**: - ** $140K base + incentives**: - ** Amazing professional growth opportunity** Our client, **Ignite Data**, is a dynamic business analytics consultancy that excels at transforming data to increase profitability, improve efficiency, and reduce risk. They are an enthusiastic team of data specialists - from scientists to engineers to...

  • Sales Operations Manager

    7 days ago

    Melbourne, Australia Hewlett Packard Enterprise Full time

    Sales Operations Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Global Operations...

  • Sr. Customer Success Manager, APAC

    4 weeks ago

    Melbourne, Australia Lucid Full time

    Responsibilities : Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer’s workflows, and how Lucid impacts business outcomes Adopt strategies supporting customers to achieve their business objectives through ongoing successful adoption of the Lucid Suite Establish a foundation for success with each new...

  • Team Coach

    7 days ago

    Melbourne City Centre, Australia Page Personnel Full time

    Melbourne CBD Location. - Lead a Team of 7 **About Our Client**: Our client is an industry leader in the Financial Lending, Loans and Support organisation, who are currently experiencing a substantial period of growth and require an experienced Customer Support, Team Coach to join their business. This is an excellent opportunity for an outstanding team...

  • Head of Technology

    6 days ago

    Melbourne, Australia MYOB Full time

    The OpportunityAs the Head of Technology for our Enterprise and Practice Line of Business, you will lead teams of teams to achieve outstanding results for one of our key growth area of MYOB. Reporting into the Chief Technology Officer, as part of MYOB's Senior Leadership Team, you will be responsible for defining and driving MYOB delivery practices and...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia Neota Full time

    Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Australia Rapid7 Full time

    **Customer Success Manager** Rapid7 is seeking a strategic and supportive Customer Success Manager who will provide best in class customer experiences and be a strong partner for our customers at every stage of the buying process. We’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer...