Recovery & Support Specialist

2 weeks ago

Sydney, Australia TAL Full time

**Company Description**
Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?

The Recovery & Support Specialist is responsible for providing technical advice, guidance and support to the Claims team on return to health/return to work matters, to assist in reaching desired claims durations and outcomes.

A key focus of the role is to optimise recovery outcomes within the IP and TPD portfolios and support Claims Consultants to build their capability to develop return to health and work strategies and implement activities to adequately address barriers to return to health / work.
- Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy.
- Adherence to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
- Contribute towards a culture of process improvement.
- Contribute to department and company projects as required.
- Other ad-hoc duties as required.

Recovery Support
- Supporting the Claims Manager to use effective communication with treating health practitioners to drive the best health outcomes for the customer
- Assisting Claims Consultants to analyse and summarise medical reports and other related information that may not require TAL Medical Officer opinion so that a clear strategy is developed for the claim in collaboration with relevant stakeholders
- Where medical opinion is obtained from the Health Services team, assist the Claims Consultant to practically implement the outcome of this opinion
- Conduct targeted reviews on IP and TPD claims with the Team Manager to identify appropriate strategies and activities within TAL's claims philosophy, claims procedures and Health Connect Frameworks
- Liaise with the pre-injury employer in relation to the identification of suitable or equivalent pre-injury duties and return to work planning
- Oversee third party vendor quality and performance contribution in conjunction with Health Services to ensure appropriate service delivery for Claims / are aligned with claims strategies and provide performance reporting to Claims team and Health Services
- Support Client Managers in their reporting to funds and attendance at fund meetings related to rehabilitation activities and outcomes as required
- Collaborate with the Health Services team to ensure a consistent best practice approach for recovery & support is implemented across Claims
- Review the quality of referrals made to support services providers.

Team Capability
- Drive processes to support the identification of claims at risk of prolonged recovery, identify modifiable barriers to return to health and work and implement strategies leading to successful claim outcomes
- Coach Claims Consultants in planning for and executing contact with internal and external stakeholders on medical and return to work matters, to ensure the timely and quality management of claims
- Support the Team Manager in development planning for individuals to uplift their capability across medical, occupational, functional and rehabilitation components of TAL’s capability framework
- Provide input to Team Manager reporting and insights for Claims Leadership on effectiveness of recovery and support services including customer stories
- Deliver training as required.

**Qualifications**
- At least 4 years demonstrated experience in a similar role within an Occupational or Vocational Rehabilitation field or other allied health discipline.
- Ability to identify and develop strategies to overcome biopsychosocial issues.
- Knowledge and experience working in compensable disability management environment (Life incl. IP and TPD, CTP, Workers comp etc.) (Desirable).
- Demonstrated experience in the provision of effective rehabilitation services desirable.
- Experience in coaching and imparting knowledge, including an uplift of skills of case managers desirable.
- Strong written and verbal communication, negotiation and influencing.
- Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders.

**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For inf

  • Amp 2026 Accounting

    6 days ago

    Sydney, Australia AMP Full time

    AMP 2026 Accounting & Finance Graduate Program **About AMP** If you live in Australia or New Zealand, you've likely heard of AMP. We help people with their banking, super, retirement and finances. In fact, we're the only financial services business that helps our one million customers through every stage of life - from opening their first bank account, to...

  • Head of Business Development

    5 days ago

    Sydney, Australia AMP Full time

    Head of Business Development If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Tech Support Lead

    3 weeks ago

    Sydney, Australia AMP Full time

    Tech Support Lead - IT Service Desk If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn...

  • Banking Technology Specialist

    2 days ago

    Sydney, New South Wales, Australia AMP Full time

    A World-Class Technology ExperienceAt AMP, we are dedicated to creating a world-class technology experience that sets us apart from the competition. As an iOS Engineer, you will play a key role in shaping this vision by developing and enhancing our mobile banking iOS application.You will work closely with our cross-functional teams to ensure seamless...

  • Partner Growth Specialist

    3 days ago

    Sydney, New South Wales, Australia Culture Amp Full time

    Culture Amp is a pioneering employee experience platform that's revolutionizing how companies create a better world of work. We're now seeking an experienced Partner Growth Specialist to help drive the growth of our channel partnerships. As a key member of our Partner Up strategy team, you will be responsible for accelerating our mission to impact the lives...

  • Head of National Sales

    3 days ago

    Sydney, Australia AMP Full time

    Head of National Sales If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Data Privacy and AI Specialist

    1 hour ago

    Sydney, New South Wales, Australia Culture Amp Full time

    This is an exciting opportunity to join Culture Amp's Legal team as a Data Privacy and AI Specialist. As a key member of our team, you will play a critical role in advising on data privacy aspects of the business, including product development, integrations, sub-processors, vendor engagement, and data subject access requests.The ideal candidate will have 3-5...

  • Claims Capability Coach-superannuation Operations

    2 weeks ago

    Sydney, Australia AMP Full time

    Claims Capability Coach-Superannuation Operations If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Assistant Product Manager Lending Product

    4 weeks ago

    Sydney, Australia AMP Full time

    Assistant Product Manager Lending Product Development If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Tech Support Lead

    3 weeks ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Head of Business Development

    1 week ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Workplace Support Services Manager

    4 weeks ago

    Sydney, Australia AMP Limited Full time

    **Workplace Support & Services Manager **9 Month Fixed Term Contract If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what...

  • Guest Relations Event Concierge

    1 week ago

    Sydney, Australia AMP Full time

    Guest Relations Event Concierge **Guest Relations Events Concierge** **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big...

  • Tech Support Lead

    3 weeks ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Change Manager

    4 weeks ago

    Sydney, Australia AMP Full time

    Change Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Head of National Sales

    1 week ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Project Delivery Lead

    3 weeks ago

    Sydney, Australia AMP Full time

    Project Delivery Lead If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Reward Consultant

    4 weeks ago

    Sydney, Australia AMP Full time

    Reward Consultant If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Product Manager

    3 weeks ago

    Sydney, Australia AMP Full time

    Product Manager - Managed Portfolios If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Assistant Product Manager

    1 week ago

    Sydney, Australia AMP Full time

    Assistant Product Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...