Claims Support Officer

7 months ago


Sydney, Australia The Recruitment Company Full time

**NSW Government**

**Contract: 9 Months**
**Pay rate: $32.80 - $42.70 per hour**
**Location: Parramatta (Training and induction will be 6 weeks face to face in office and then it will by hybrid working with 2 days in the office per week after that).**
**Checks: 2x References, Police Check.**

**Primary purpose of the role**
The role is responsible for maintaining workers compensation benefits in accordance with the workers compensation legislation for all employees that have sustained compensable workplace injuries. The role
will administer workers compensation leave and pay through the department’s payroll system, SAP and provide case management support to employees. The role is also responsible for delivering case
management services for a portfolio of low risk workplace injuries.

**Key accountabilities**:

- Provide support and advice to staff that have sustained workplace injuries in accordance with legislative and operational processes including recovery at work plans and claims administration.
- Administer workers compensation entitlements through the Departments payroll system in line with relevant legislation and departmental policy and procedures.
- Review and reconcile workers compensation leave in payroll in conjunction with award provisions for complex claims.
- Prepare and participate in regular claims reviews/case conferences with claims and injury management staff to ensure effective claims management.
- Provide advice to stakeholders to monitor the progress of workers compensation claims and manage claims through to closure.
- Record, update and retrieve information from electronic databases in accordance with the Department’s policies and procedures to ensure information is accurate, stored correctly and accessible.

**Skills and Experience**:
**How to apply**:
Due to the immediate start, we will submit CV's as they come in, send your CV now to be considered.



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