Business Improvement

2 weeks ago

Sydney, Australia Ventia Pty Limited Full time

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.

**About the role**
This newly created Business Improvement & Performance Lead position will lead a team of specialists to develop and deliver projects within the Ventia Operation Centre (VOC) in Parramatta. You’ll be responsible for continuous improvement and the standardisation of processes, strategy, quality & governance frameworks and learning and development across the different scopes of work from our Ventia operations stakeholders.

**What you’ll be doing**
- Develop content for learning following collaboration from operations stakeholders
- Assist in requests received by the business and recommend solutions for VOC process improvements, performance, learning and quality
- Facilitation of learning programs, care plans and reviews
- Business Performance evaluation work
- Create ongoing communications strategies across the VOC
- Lead the implementation of positive change that is embraced to achieve positive outcomes for the business on a long-term sustainable basis
- Deployment of learning programs via learner management systems (LMS)
- Governance of quality management frameworks and quality controlling

**About you**
You will have 2-3 years’ experience using learner management system/s and sound experience managing projects. You’ll be able to demonstrate your leadership experience and possess strong interpersonal communication skills to manage multiple stakeholders. Desirable if you have contact centre or operations experience.

**What can we offer you?**
- Attractive remuneration package
- Internal career opportunities within the bigger Ventia business
- Newly created role within the business for you to set the pace and make the role your own
- Assist in building and mentoring your team to success
- Unique and exciting leadership opportunity that supports learning & development andworks closely with establishing quality frameworks, governance of quality and communications strategies
- Ventia have partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more

**How to apply**

**Diversity**
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**Job Segment**:Call Center, Bank, Banking, Quality Manager, Customer Service, Finance, Quality

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