Remote Patient Services Officer

2 weeks ago

Paddington, Australia Advara HeartCare & Advara SleepCare Full time

Our Best Starts with You

We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

Are you ready to embark on a journey that combines the comforts of remote work with the excitement of contributing to a rapidly expanding Remote Monitoring team?

We have an exciting opportunity for a Customer Service Guru to support the Remote Monitoring team as they enter a growth phase. Your role is central to ensuring seamless operations and unparalleled customer experiences.

As a member of the remote monitoring customer service team you are responsible for delivering high quality and professional telephone and administrative duties such as bookings, patient queries, monitor troubleshooting and consenting. These tasks are to be performed with a caring, professional, and timely efficiency that reflects our company values.

**What you’ll do**:

- First point of contact for all patient enquiries, bookings and enrolments
- Proficiently manage administrative duties
- Oversee electronic medical records, remote monitoring patient management systems, and other computer technology
- Manage the follow up procedure of cardiac devices (e.g. pacemakers) including disconnected monitors.

**Who you are**:

- Previous customer service experience is highly desirable with an ability to respond sensitively to patient and referrer needs.
- Sales experience is desirable
- Experience with medical records software is desirable
- Ability to time manage, learn quickly and prioritise tasks
- The ability to work under pressure and respond to fluctuating workflow and internal/external demands
- Ability to work independently from a remote location.

**What’s in it for you**:
We understand it’s important to look after our staff, so here’s something for your wellbeing.
- Enjoy the flexibility of remote work
- Be part of our growth and success of our journey
- Purchase additional annual leave as part of our annual leave scheme
- Range of benefits such as 12 weeks paid parental leave
- Work with a connected, collaborative team
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

**Who we are**:
We are a team of over 700 highly trained and passionate healthcare professionals, innovative support staff and leaders across 80 locations in Australia. We believe through individualised care, research and world-leading outcomes, we will reduce the impact of heart disease in Australia. We do this through bringing together leading experts, innovative technology and the latest tests and procedures.

We are about deep patient care, exceptional outcomes for all and moving the industry forward.

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