Customer Service Coordinator
2 weeks ago
$70k plus super
- 2 Days Work from HOME
- Awesome Company Culture
Calling all Retail Managers who want to get off the shop floor get your weekends back and join this high end premium furniture retailer as a Customer Service Coordinator, plus get to have 1-2 days Work From Home
**Role Description**
**Responsibilities**
- Deliver outstanding customer service, replying all inbound customer activity
- Manage and resolve any missed deliveries, failed deliveries, directly with client and/or carrier.
- Create strong relationships with our warehouse team and delivery partners.
- Provide monthly reporting on common delivery issues or process issues and recommend solutions.
- Collecting final balance payments to ensure items go out for delivery
- Ensure clients are booking in their deliveries once inventory is in our warehouse.
- Digital inventory maintenance
- Manage supplier invoices
**Qualifications**
- Strong interpersonal skills
- Experience in customer satisfaction and support
- Familiarity with creating positive customer experiences
- Experience in customer service
- Ability to work independently and remotely when necessary
- Excellent written and verbal communication skills
- Experience in the retail industry is a plus
Must have legal rights to work in Australia, no sponsorship.
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