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Customer Service Consultant

1 month ago

Adelaide, Australia SMAART Recruitment Full time

Full time permanent position | $68,620 salary package + penalties + bonus
- Mon-Fri | Paid training | WFH 1-2 days a week after probation

SMAART Recruitment has partnered with an Australian market leader in truck and transport insurance. They are now looking for 4** Customer Service Consultants** to join the team in their state-of-the-art **Adelaide Pirie St** office, starting in March**.**

As a customer service consultant, you will be the first point of contact for their customers when they run into problems with their truck, and you play a big part in the full problem-solving cycle.

You may have to think outside the box to make sure their customers get the right help promptly.

This is a varied role that will see you work with customers as well as other service providers like tow companies and medical or incident response. The role is diverse, but you will be well equipped to handle a range of different queries and situations due to their 14 weeks of extensive paid training and onboarding.

**About the position**:

- Full-time permanent position
- $68,620 salary package (inclusive of super) + penalty rates for early/late/weekend shifts + performance bonus
- Rotating roster between 9:00am and 7:30pm, Monday-Friday
- They are a 24/7 operation, so from time to time you may have the opportunity to do an early start or late finish or work a weekend shift, which attracts penalty rates
- Charlestown (Newcastle) location, modern office
- After a 6-month probation, the role will become hybrid and you can work from home 2 days a week, on Tuesdays and Fridays
- Extensive paid training
- 4 positions starting March 18th

**What we are looking for**:

- Someone who is empathetic and enjoys helping people
- Previous experience in customer service, call center, administration, reception retail, or hospitality would be great
- Ability to think on your feet and problem-solve
- Exceptional communication skills, both verbal and written
- Experience with computer systems or affinity with technology
- Resilience and the ability to stay calm under pressure

This is a great position for anyone who is looking to join a large company with clear goals and values, great training, and a supportive company culture.

With 4 positions starting in March, this is one not to be missed. To be considered please submit your resume via the **"APPLY"** button.

Should you have any questions, please feel free to contact Will or Josh at SMAART Recruitment on 1300 762 278.