Customer Service Consultant

6 months ago

Adelaide, Australia Workskil Australia LTD Full time

**Are you a seasoned hospitality professional ready to elevate your customer service skills beyond the hotel or restaurant setting?** We offer an exciting opportunity for you to leverage your expertise as a Customer Service Consultant Your knack for exceptional service, anticipation of needs, and talent for issue resolution are invaluable assets in this role, spanning industries from retail and e-commerce to tech and healthcare.

As a Customer Service Consultant, you'll predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites nationally.

**About the Role**

We are looking for staff who will predominantly be handling inbound telephone calls with a strong focus on exceptional customer service. The role supports a diverse range of customers across Australia who require support with their journey towards employment, education & training across Workskil Australia’s various programs and sites nationally.

**There are multiple positions being offered on a Full Time, ongoing basis in our Adelaide CBD office. After an initial training and induction period, some flexibility to work from home may also be negotiated**

**Why come and join Workskil Australia?**
- Work a 9-day fortnight
- Salary Packaging options
- Internal career progression
- Great working culture
- Gain a Certificate IV in Employment Services or Career Development in your first 12 months of employment
- Fully-funded and supportive induction and training including the opportunity to travel to meet the rest of your Adelaide-based National Administration Centre team

**About You**

To be successful in this role, you'll be able to:

- Engage effectively with diverse customers who require support with sensitive and emotional matters;
- Demonstrate computer literacy including the ability to type 30+ words per minute;
- Demonstrate experience in understanding and working to procedures and contractual guidelines; with the ability to clearly, accurately and concisely relay this information to a diverse range of customers; and
- Demonstrate prior experience in a customer service based role.

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application

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