Key Accounts Manager

3 weeks ago

Eastern Creek, Australia Rhino-Rack Australia Full time

**Introduction**:
We are looking for a talented and motivated individual to join our team at Rhino-Rack, a leading manufacturer of roof racks, bike carriers, and vehicle accessories. Our company is built on a foundation of core values, including customer centricity, innovation, development and growth, quality, safety, and collaboration. As part of our team, you will have the opportunity to work in a dynamic, fast-paced environment where your skills and ideas will be valued and appreciated.

About Us

In our 31st year, Rhino-Rack products have earned a reputation for their durability, quality, and innovative design. They are trusted and used by a wide range of people for both work and play, including 4WD adventure enthusiasts, weekend warriors, family road trippers, tradespeople, and anyone who needs extra space for their gear and equipment. Whether you're heading off on a camping trip, carrying tools to a job site, or transporting your bike to the trails, Rhino-Rack products can provide a secure and convenient solution. The company's products are designed to be versatile and customisable, allowing you to configure them to meet your specific needs. With a commitment to excellence and customer satisfaction, Rhino-Rack is a trusted brand that offers reliable products for anyone seeking to make the most of their adventures, no matter what they may be.

**Description**:
About The role

**Key Responsibilities**:
Develop and execute strategic account growth plans for each key retail and OEM account to ensure sales growth and profitability.
Create joint promotional and marketing plans and have in place an activities calendar to track key objectives.
Establish and maintain strong relationships with key decision-makers and influencers within the accounts.
Conduct regular business reviews with key accounts to ensure customer satisfaction, identify new business opportunities, and address any issues or concerns.
Collaborate with cross-functional teams, including marketing, product development, and customer service, to ensure the successful implementation of account plans and initiatives.
Monitor and analyse market trends, competitor activities, and customer feedback to identify potential opportunities and threats.
Negotiate pricing and terms of sale with key accounts to maximize sales revenue and profitability.
Develop and deliver sales presentations, proposals, and reports to key accounts and internal stakeholders.
Manage and forecast sales pipeline and achieve sales targets.

**Skills and Experiences**:
About You

To be successful in this role, you will need to be customer-centric, with a deep understanding of our customers' needs and preferences. You will also need to be innovative, with a passion for finding new and creative solutions to complex problems. You will need to be committed to personal and professional development, always striving to learn and grow in your role. Finally, you will need to be collaborative, able to work effectively with others to achieve common goals.

Key Competencies

**Relationship Management**: The ability to build and maintain strong relationships with key accounts, including understanding their needs and expectations, and effectively communicating with them.

**Strategic Thinking**: The ability to develop and execute account strategies that align with the organization's goals and objectives, and to identify new business opportunities within key accounts.

**Sales and Negotiation Skills**: The ability to negotiate contracts and pricing, and to close deals that maximize profitability and revenue for the organization.

**Business Acumen**: The ability to understand and analyse market trends, competitor activities, and financial reports to identify areas for growth and improvement.

**Communication and Interpersonal Skills**: The ability to communicate effectively and build rapport with internal and external stakeholders, including colleagues, customers, and vendors.

**Project Management**: The ability to effectively manage cross-functional teams and projects, and to ensure successful implementation of account strategies and initiatives.

**Analytical and Problem-Solving Skills**: The ability to analyse complex data, identify trends and patterns, and develop solutions to address challenges and opportunities.

**Adaptability and Flexibility**: The ability to adapt to changing circumstances, priorities, and customer needs, and to remain agile in a fast-paced and dynamic environment.

**Results-Driven**: The ability to prioritize and focus on activities that drive results, and to measure and track progress towards achieving goals and objectives.

**Continuous Learning**: The willingness and ability to continuously learn and improve skills, knowledge, and competencies through training, coaching, and feedback.

**Experience and Qualifications**:
Bachelor's degree in business, or a related field.
At least 5 years of experience in key account management, preferably in the big box retail and OEM

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