Key Account Manager

7 months ago

Eastern Creek, Australia Compass Group Australia Full time

**_From executive dining and contemporary restaurants through to stylish coffee shops, delis and onsite retail outlets, Eurest is the market leader in providing high quality food and service solutions to business and industry clients. Our wide range of foodservice solutions are designed to cater for any format and size of location._**

We are currently recruiting for an experienced and passionate full time Key Account Manager to join one of our team. This role will encompass operational, stakeholder management, compliance and commercial management and will see you leading our Food and Beverage and Guest services teams. This is a role for a focused, highly compliant and motivated manager to work in close partnership with our client, meeting the service and delivery standards required across the business.

**Key responsibilities**
- Communicate and work collaboratively with the client on all aspects of delivering a quality service
- Conceive, review and implement ongoing process and service improvements
- Development and implementation of initiatives or change programmes or to foster a culture of continuous improvement.
- Achieving client satisfaction and contract retention goals through maintaining and improving existing relationships with key clients
- Manage multiple stakeholder relationships and project deadlines with competing priorities
- Positively influence change with stakeholders on different levels
- Oversee catering at a high level for events and functions (internal and external stakeholders)
- Monthly financial & budgetary reporting, and identify opportunities to streamline business needs an optimise profit

**About You**:

- Demonstrated experience in a similar role / multi-site management experience
- Minimum 5 years Hospitality leadership experience (Hospitality or Business qualifications well regarded
- Strong commercial acumen with the ability to manage a budget
- Thorough understanding & awareness of all contractual obligations
- Excellent communication and personal skills, evidence of building successful business relationships at the senior executive level, with advanced stakeholder management skills
- Strong and decisive leadership skills with ability to build effective, engaged, and motivated teams
- Highly compliance oriented, with strong attention to detail & reporting capabilities

**Our Benefits**

As a Manager with Compass Group, you will have the support, infrastructure, systems, and processes that you would expect from a global organisation. As an employer of choice, we have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you’re looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry’s best.

Continue your career growth with the company who values your contribution. **Respect. Growth. Teamwork.

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