Technical Claims Coach

2 months ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Join our Commercial Property Claims team as a Technical Coach and provide technical product, customer and claims process coaching to frontline staff in Commercial Property Claims.

**This role is a 12-month, full time contract role and can be based out of one of our offices in either Brisbane, Melbourne, Sydney or Adelaide.**

**What you’ll do**
- Be the escalation point for Commercial Property Claims teams where they require support for decision making on more complex scenarios and decisions.
- Provide advanced knowledge and use of the Commercial Insurance Knowledge Base, ensuring use and understanding Knowledge Base and processes documented therein is part of coaching of allocated Claims Officer cohort
- Undertake quality Audits and work with leaders to monitor ongoing quality results, identify training needs and deliver or source job ready and job capable training solutions
- Using data sources such as complaints and ICR/AFCA determinations to identify causes of customer dissatisfaction and make recommendations to leaders on how these could be reduced.
- Develop and execute effective coaching plans in line with individual requirements with each Claims Officer
- Support leaders with the co-ordination and scheduling of coaching and mentoring activities
- Coach team members to feel empowered to make decisions and own customer outcomes.

**What you’ll bring**
- Relevant tertiary qualifications in Business, Finance, Commerce or similar is desired.
- Training qualifications is desired.
- ANZIIF Certificate III or IV or similar
- 12 months experience in a role requiring coaching and mentoring others to success.
- 2+ years commercial property claims experience or similar.
- Advanced knowledge of the end-to-end commercial property claims process and the knowledge system
- Ethical decision making skills
- Strong attention to detail and accuracy

**What we can offer you**
- Competitive salary package including 11% super
- Excellent career development opportunities
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- Find our full list of employee benefits here - Employee benefits | Suncorp Group

**Why you’ll love working with us**

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities

**Advertised**: 23 Aug 2023 AUS Eastern Standard Time
**Applications close**: 01 Sep 2023 AUS Eastern Standard Time

  • Technical Leader

    2 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Provide people and technical leadership to the Injury Liability Claims team**: - **Develop a culture of high performance, accountability and customer obsession**: - **Brisbane or Sydney location** You will draw on your strong technical skills to enable you to lead a team of Claims Officers managing injury liability claims. You will also evaluate claims...

  • Technical Lead

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Permanent opportunity**: - **Work with Leaders to monitor ongoing quality and compliance results, identify training needs and deliver or source job ready and job capable training solutions**: - **Provide technical claims support to staff on complex claims matters**: - **Sydney CBD Location** We are seeking a proactive and driven individual to join our...

  • Technical Claims Specialist

    1 week ago

    Sydney, Australia Guild Group Holdings Ltd Full time

    Technical Claims Specialist **Technical Claims Specialist** **Job Number**: 493444 **Work type**: Full Time Permanent **Location**: Sydney (CBD), Newcastle, Brisbane, Adelaide, Melbourne (CBD) **Categories**: Claims - **Location**:Any major capital city where we have an office (Melb/Syd/Bris/Adel/Newcastle) - **Term**:Full time, permanent...

  • Claims Technical Specialist Retail

    2 weeks ago

    Sydney, Australia TAL Full time

    **Company Description** From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great...

  • Claims Advisor

    2 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for experienced **Claims Advisors in the statutory benefits team. **This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their...

  • Claims Advisor

    6 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for experienced **Claims Advisors in the statutory benefits team. **This busy and varied role will see you managing a portfolio of claims where you will be investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their...

  • Claims Advisor

    4 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for experienced **Claims Advisors in the statutory benefits team. **This busy and varied role will see you managing a portfolio of claims where you will be investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their...

  • Claims Advisor

    4 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for experienced **Claims Advisors in the statutory benefits team. **This busy and varied role will see you managing a portfolio of claims where you will be investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their...

  • Technical Leader

    2 months ago

    Sydney, Australia Vero Insurance Full time

    Jobs - Job Details - Technical Leader - Injury Liability Claims Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Technical Leader - Injury Liability Claims Job No: 670982 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD Permanent Full Time Insurance Pay Band 5 Provide people and technical leadership to the Injury...

  • Technical Leader

    2 weeks ago

    Sydney, Australia Vero Insurance Full time

    Jobs - Job Details - Technical Leader - Injury Liability Claims Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Technical Leader - Injury Liability Claims Job No: 670982 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD Permanent Full Time Insurance Pay Band 5 Provide people and technical leadership to the Injury...

  • Claims Advisor

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have an opportunity available for a **Claims Advisor. **This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their recovery journey. The customers you are assisting will...

  • Claims Advisor

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have an opportunity available for a **Claims Advisor. **This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their recovery journey. The customers you are assisting will...

  • Technical Leader

    2 months ago

    Sydney, Australia Suncorp Group Full time

    Provide people and technical leadership to the Injury Liability Claims team Develop a culture of high performance, accountability and customer obsession Brisbane or Sydney location You will draw on your strong technical skills to enable you to lead a team of Claims Officers managing injury liability claims. You will also evaluate claims data...

  • Claims Technical Specialist Retail

    1 month ago

    Sydney, Australia Tal Services Limited Full time

    Company DescriptionFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great...

  • Technical Claims Consultant

    1 month ago

    Sydney, Australia Ensure Recruitment Full time

    WFH options /Hybrid working - Work across group & retail life insurance - Projects, audits and technical support focused A fantastic opportunity for a technically claims consultant or a technically sound senior assessor to move into a project and audit based role. Why you will love this role; - Move away from portfolio management - Work on audits and...

  • Leader - Commerical Claims Recoveries

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Lead Suncorp’s Commercial Claims Recovery team - Coach, mentor and drive the performance of the team delivering market leading recovery outcomes - Brisbane, Sydney or Melbourne location The role will lead our Commercial Recoveries team, engaging, motivating and empowering them to a high level of performance. You will create and execute plans and...

  • Technical Claims Specialist

    3 weeks ago

    Sydney Central Business District, Australia Guild Group Full time

    Job Number: - 493266 Work type: - Contractor Full Time **Location**: - Sydney (CBD), Melbourne (CBD) Categories: - Claims **Role Type**:Fixed Term 12-month position **Status**: Full Time **Location**: Melbourne or Sydney Due to a recent internal secondment, we are now looking for an experienced **Technical Claims Specialist** to join Guild...

  • Operations Manager, Technical Claims

    2 months ago

    Sydney, Australia Gallagher Full time

    **About us****: Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, government bodies, self-insured organisations and brokers. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced,...

  • Team Manager, Technical Claims

    2 weeks ago

    North Sydney, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of...

  • Technical Claims Specialist

    3 weeks ago

    Sydney, Australia NTI Full time

    The opportunityReporting to the Technical Claims Manager, you will work within a small team of Claims Technical Leads from across Australia to implement a proactive claims management process that clearly differentiates NTI from its competitors in terms of technical expertise, service delivery and claims management. In this role, you will be responsible for...