Leader - Commerical Claims Recoveries

2 weeks ago


Sydney Inner Suburbs, Australia Suncorp Group Full time

Lead Suncorp’s Commercial Claims Recovery team
- Coach, mentor and drive the performance of the team delivering market leading recovery outcomes
- Brisbane, Sydney or Melbourne location

The role will lead our Commercial Recoveries team, engaging, motivating and empowering them to a high level of performance. You will create and execute plans and strategies to optimise all recovery opportunities across all Commercial Property and Specialty products and claims teams nationally, building a “Best in Class” claims recovery function for Suncorp and its customers.

**This is a 12-month contract role with potential to be extended.**

**What you’ll do**
- Timely and appropriate recovery advice to claims teams for new recovery referral
- Implement tools, strategies and processes to consistently identify new recovery opportunities
- Meet and exceed financial targets, maximising the recovery achieved on each opportunity
- Monitor competitor activity and implement strategies that increase our competitive advantage by exploiting competitor inefficiencies and weaknesses
- Motivate team members to meet their goals & ensure their health and wellbeing are considered within the team environment
- Maintain and promote communication channels with key stakeholders and brokers
- Comply with Financial Hardship guidelines and Code of Practice requirements.
- Allocate and manage workflows within the team, along with portfolio performance
- Conduct regular one on one’s, performance reviews and feedback to develop personal performance of direct reports.
- Implement and maintain development and succession plans for the ongoing growth of the team

**What you’ll bring**
- Previous leadership experience leading dispersed teams
- Sound understanding of the Commercial Insurance industry
- Previous experience in recoveries or a technical claims management role

**What we can offer you**
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products
- Flexible working environment and arrangements; genuine focus on work-life balance
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Referral Program ($600), Facilities for nursing mothers, Years of Service Recognition)

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

- Money magazine’s Bank of the Year and Business Bank for the fourth consecutive year (2018-2021)
- Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
- Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
- Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
- Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
- Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 06 Jul 2023 AUS Eastern Standard Time
**Applications close**: 28 Jul 2023 AUS Eastern Standard Time


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