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Pa2024386 Dealing Team Administrator

2 months ago

Melbourne, Australia SS&C Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**Job Description**:
Opportunity Snapshot:
This varied and high paced role involves a combination of running Dealing Team projects, responsibility for the team’s processing of unit movements Applications, Redemptions, Transfers and Switches, and providing reporting deliverables to key clients and for delivering these requirements in high quality, timely and accurate manner.

Core Skills and Attributes:
- Excellent written and verbal communication- Quality service orientation/continuous improvement- High level of accuracy and attention to detail- Spread sheet and analytical skills- Planning and organising- Customer service focus and a passion for service delivery- Excellent Problem Solving Skills and demonstrated initiative- Ability to build strong relationships with internal stakeholders- Ability to work well under pressure, maintaining professionalism- A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment- Demonstrated drive and commitment towards attaining the highest possible standards- Tenacity and resilience- Ability to work effectively and consultatively within a diverse team environment

Accountabilities:
- Managing and processing of timetabled workloads- Meeting deliverables per SLA’s and agreed timetables- Assisting the Team Leader and Head of Dealing with projects and enhancements related to the Dealing Team- Assisting with reviewing and updating procedures and checklists for onboarding new clients- Working effectively with the team and other internal/external stakeholders, including our offshore operations team

Deliverables:
- Delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Dealing.- Leadership, positive role model and expert knowledge of processing activities- Documenting User Guides- Maintaining documentation such as procedures and checklists- Ensuring that all unit movements are complete ahead of finalising reporting deliverables- Provide high quality internal and external service- Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders- Work with other teams within operations team to deliver optimum outcomes- Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.- Assisting with Dealing Team projects and client onboarding as required.

Key performance indicators_:_- Adherence to business processes- Level of staff engagement/morale and delivery against agreed standards within the team- Quality and accuracy of processing- Meeting of all client deadlines- Process and service delivery improvement initiatives- Adherence to client business rules and compliance policies- Successful on boarding of new Fund Services clients into Dealing Team “BAU”- Adherence to business processes- Quality of processing- Process improvement initiatives- Service delivery improvement initiatives

Knowledge and experience:
- Good working knowledge of the financial services investment industry- Very good knowledge of Microsoft Office suite

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.