Salesforce Administrator

2 months ago

Melbourne, Australia Team Global Express Full time

As a **Salesforce Administrator **at **Team Global Express **, you’ll play a pivotal role in our digital transformation journey. This position offers an exciting opportunity to develop and grow our Salesforce CRM platform from the ground up. With your expertise in Salesforce best practices, problem-solving skills, and passion for enhancing business processes through technology, you’ll collaborate with various business areas to drive impactful outcomes. Your role will be crucial in ensuring an exceptional user experience, managing change, and communicating effectively with stakeholders at all levels.

You can expect to review support tickets, troubleshoot issues, and prioritise tasks. Engage with stakeholders to discuss requirements and provide project updates. And additionally, you’ll design and implement scalable solutions, conduct training sessions, and collaborate with various business areas to optimise Salesforce for data capture, processes, insights, and reporting.

**Key Responsibilities**
- Administer and maintain Salesforce, ensuring data governance, user management, and data integrity.
- Drive efficiencies through automation and identify areas for improvement.
- Design scalable, best-practice solutions based on requirements and feedback.
- Troubleshoot and resolve issues within Salesforce.
- Collaborate across business areas to optimise Salesforce for data capture, processes, insights, and reporting.
- Create and maintain communication journeys in Marketing Cloud.

**About You**

You are a proactive and detail-oriented Salesforce Administrator with a strong technical background and excellent communication skills. You thrive in a collaborative environment and are passionate about leveraging technology to improve business processes. Your ability to translate technical information into layman’s terms and your commitment to user satisfaction set you apart. You are comfortable with change management and governance, and you excel at managing multiple aspects of Salesforce projects.

**Qualifications**
- Certification in Salesforce Administration.
- Understanding of Marketing Cloud, Data Cloud and Marketing Cloud Journeys would be advantageous
- Proven ability to implement Salesforce configuration changes, including Flow, assignment rules, approval processes, and more.
- Strong data management skills to improve Salesforce data quality.
- Experience working in Agile environments.
- Proficiency in Microsoft Office suite of tools.

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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