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Product Support Representative Specialist
4 months ago
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: FIS Global
**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
5 - 10%
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
**About the role**:
**What you will be doing**:
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
- Provide in-depth product support and researching client issues.
- Document customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed.
**What you will need**:
- ** At least 10 years experience in Product Support for any Financial Software. Preferably someone with background in Investment Banking**
- ** Experience or knowledge in Linux, Network, Oracle Database.**
- ** Background or basic knowledge on SQL scripting is required.**
- Trading Server, market data server, order management system
- Strong experience with client support, preferably background with APAC Region.
- Prior financial services technology experience preferred
- Strong analytical, organizational and time management skills
- The ability to work independently
- You are an excellent communicator and strong problem-solver
- Knowledge of FIS trading products a plus
**Added bonus if you have**:
- Experience with electronic trading systems or support of a trading desk
**What we offer you**:
At FIS, we hire the best. In return, you receive exceptional benefits including:
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
LI-AR3
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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