Manager - Treating Clients Fairly

2 weeks ago


Sydney, Australia Rabobank Full time

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

At Rabobank, our culture is unique, because every day our people work knowing that we are all playing our part in supporting our farmers to feed the world. Our culture is focused on growing each other. We strive to create an open, balanced, and flexible workplace where people feel that they belong, can be open and honest and are supported.

Rabobank Australia has recently been awarded 18th place in LinkedIn’s Top Companies 2023: The 25 best workplaces to grow your career in Australia. We are extremely proud of this achievement, as it reflects the investment in our people, their growth and development.

**About the role**

The purpose of this role is to support the Country Banking Australia (CBAU) Senior Compliance Manager Treating Clients Fairly (Senior Manager TCF) to strengthen and embed Treating Customers Fairly (TCF) standards and processes within Country Banking Australia. The TCF Support Manager will report into the Snr Manager TCF and support with the:

- Creation/uplift of CBAU collateral (e.g., processes, procedures, documents) and controls (to ensure they are design and operationally effective) relating to TCF (e.g., deceased estates, vulnerable clients, complaints etc) when improvements are required either through Enterprise Project Management Office (EPMO) or Business as Usual (BAU) activities;
- Tracking and/or chasing actions assigned to the TCF Business Enablement representative in the relevant business units relating to/off the back of TCF reports, advice on TCF risk management, TCF incident analysis, control development/ uplift, findings/incidents and/ monitoring activities (requested/ provided/ performed by the Snr Manager TCF).
- Performing TCF control monitoring, incident/finding management, deep dives, obligation management plans (OMPs), dynamic risk assessment (DRAs) and creation of TCF awareness training (including tools) to support staff across the organisation to meet the TCF requirements; and
- Obtain data and compile TCF reports for relevant stakeholders and external industry bodies/ regulators and support the Snr Manager TCF to drive completion of the actions of the back of the reports.

The TCF Support Manager will drive the embedment of a local approach to managing TCF that is consistent with Local Treating Clients Fairly Policy (TCF Policy) and supporting standards in alignment with the pillars in TCF Policy relating to Culture and Professional Behaviour, Product Governance, Information Provisions, Servicing Clients, Complaints Handling and governance. This will also include embedment of the requirements in the Banking Code of Practice (BCOP) and Australian Banking Association (ABA) guidelines.

The primary responsibility of the role is to perform the role of a trusted advisor and assist the business to identify and assess TCF risks, compliance activities and regulatory change impacts.

**To be successful in the role, you will have**:

- Experience in similar role/s within banking.
- Solid knowledge and expertise in TCF and Banking Code of Practice requirements.
- Strong knowledge in the Australian Corporations Act, ASIC Act.
- Experience and knowledge in Complaints framework, Product Governance framework and vulnerability framework.
- Knowledge of retail and/or wholesale banking.
- Experience in writing and delivering technical training to non-technical audiences.
- Ability to perform breach assessments of BCoP and relevant ASIC regulatory guides relevant to TCF.
- Ability to perform compliance gap risk assessments.
- Demonstrated experience in stakeholder management and change management.
- Knowledge of the current regulatory environment in Australia as well as an awareness of key global trends and issues.

**Our Values, Vision, and Mission**

Rabobank Australia fully embraces inclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful, and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and be valued for who you are.

**What we're proud to offer you**:
**Wellbeing leave**. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.

**Education Assistance Program**. Rabobank values the development of its people and has a great Education Assistance P



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