Learning Management Systems Coordinator

7 months ago

Melbourne, Australia Healthcare Australia Full time

Technical understanding of Learning Management Platforms
- St. Kilda Rd. Melbourne Location offering career progression
- Hybrid working conditions and public transport on the door step

**About Us**:
As we celebrate our 51st year, our commitment as an employer is centred on prioritising our people and fostering a great home/work life balance.

Proudly standing as a leader in our field, we play a crucial role in shaping the future of healthcare in Australia. We provide flexible working arrangements with opportunities to advance your career; all within a supportive environment where our employees are truly valued.

**About the role**:
This role combines LearnUpon LMS management and help desk customer support. You will be working closely with the online learning team and primary business stakeholders to organise and maintain the Training Need Analysis (TNA) process for internal HCA onboarding and refresher online modules. Also, there will be help-desk support for existing users and onboarding of new customers as and when required. The LMS Coordinator is responsible for publishing and maintaining online courses in the LMS, including assessment and associated support materials for the Healthcare Industry.

**Responsibilities include**:

- Support the LMS Manager and Head of Education in monitoring, updating, and maintaining Learning Management System content for ongoing compliance.
- Manage the Training Need Analysis (TNA) process for internal HCA onboarding and refresher online modules, ensuring alignment with organizational goals.
- Create master courses and assessments in the LMS and ensure up-to-date content as directed.
- Investigate LMS functionalities and provide input for assessment and quiz creation to meet organizational needs.
- Analyse and interpret LMS data to identify trends, manage QA processes, and track improvement requests.
- Coordinate LMS training and support for administrators, managers, and users.
- Provide proactive support and troubleshooting for users, develop user guides, and collaborate on process improvements.
- Liaise with the LMS supplier, attend meetings, and assist Learning Designers in content development.
- Explore new online learning tools and industry trends to enhance offerings.
- Identify and maximize upselling opportunities with existing clients.
- Demonstrate a consultative approach with clients and stakeholders.

**To be considered**:

- Knowledge of the VET industry (desired).
- High level of interpersonal and communication skills.
- Ability to lead, organize, and work independently within a team.
- Attention to detail.
- Advanced computer and typing skills.
- Ability to prioritise tasks effectively.
- Experience in online content development and digital learning.
- Working knowledge of Adobe Creative Suite, Articulate Storyline, and Rise (desired).
- In-depth understanding of E-Learning (LMS) platforms.
- Working knowledge of LearnUpon LMS (desired)
- Customer service orientation.

**About HCA**:
Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia.

**OUR BENEFITS**
- **People-Centric Culture**:Experience a workplace where people are at the heart of everything we do, guided by our core values.
- **High-Quality Product**:Work with a top-notch product, ensuring your efforts are backed by excellence
- **Supportive Team**:Thrive in a close-knit, friendly, and supportive team environment
- **Continuous Development**:Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
- **Hybrid Work**:Enjoy flexible hybrid working conditions that empower work-life balance
- **Generous Leave**:Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

**Our Culture**:
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country. We embrace a culture of inclusivity and we align our actions with **Our Values**:
**We are accountable | We care | We are team players | We are leaders | We understand your needs**

Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant**.**
- It is a requirement of HCA that all employees are double vaccinated for COVID. Some roles that involve visiting clients or facilities may require you to have a booster. If you have any questions or concerns, please contact the hiring manager_
- At HCA we are committed to embracing diversity and committed to pr

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