Learning System Specialist

1 month ago

Melbourne, Australia Jetstar Full time

**Company Description** About Jetstar**

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
- ** Join a growing People Systems team at Jetstar**:

- ** Opportunity to work on exciting learning system initiatives/projects**:

- ** 2 x 12-month, full-time roles working at our Collingwood head office (hybrid working options available)**

The **System Specialist - Learning** is responsible for managing our existing SuccessFactors Learning platform to ensure effective learning delivery and accurate record-keeping across the organisation. This role drives system adoption by educating and supporting the business, while overseeing governance, reporting, and continuous improvement.

As the Subject Matter Expert, you will work closely with stakeholders to provide guidance on key updates and new features to our Learning Management Systems (LMS), ensuring alignment with the organisation’s strategic goals and learning needs.

We are looking for a self-starter with strong initiative, who will bring together cross-functional teams, solve problems effectively, and navigate change in a fast-paced, dynamic environment.

**Key Responsibilities**:

- Oversee daily LMS operations, resolving issues and acting on feedback to ensure a smooth experience for users and administrators.
- Provide SME and ensure learning system implementations align with business requirements.
- Collaborate with Qantas HR Digital, Qantas Learning Teams, and the project team to identify and customize functionality for business needs.
- Collaborate with the Business Analyst to ensure accurate mapping, cleaning and migration of legacy data
- Ensure the system meets business requirements and maintains data integrity
- Work with the project team to execute testing plans and user acceptance testing
- Determine and develop training content for effect end-user adoption
- Work alongside the HR Digital and Learning Teams to design a roadmap for system and process optimisation.
- Support ongoing continuous improvement of LMS and deciding on process optimisation opportunities.

**You’ll have**:

- 5 years’ experience in implementing and supporting Learning Management Systems (preferred)
- Experience with SuccessFactors LMS, Workday LMS or similar systems
- Experience as a technical lead or system owner, overseeing system management, optimisation and maintenance
- Proven experience in leading complex data migrations with multiple stakeholders and data sources.
- Proven experience collaborating with cross-functional teams, including business analysts, project managers, and IT teams, to deliver system implementations.
- Excellent verbal and written communication skills to convey technical concepts to non-technical stakeholders and document details clearly.
- Excellent technical documentation skills
- Ability to identify root causes of technical issues, evaluate solutions, and implement effective resolutions.
- Ability to thrive in a dynamic environment and adapt quickly to changes in technology, scope or business requirements
- Strong collaboration and teamwork, working across functional and geographical boundaries

**Our Culture**

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

**Our Benefits**

Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

**Inclusion and Diversity**

**Applications Close: January 2nd 2025

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